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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible scheduling
Job Description
El Pollo Loco is a renowned fast-casual restaurant chain specializing in Mexican-style grilled chicken and flavorful menu offerings. Known for its commitment to fresh ingredients and bold flavors, El Pollo Loco has established itself as a leader in the quick-service restaurant industry. The company prioritizes exceptional guest experiences, operational excellence, and a supportive work environment for its employees. With locations across multiple states, El Pollo Loco offers a robust platform for career advancement within the hospitality and restaurant management sectors. The culture emphasizes teamwork, customer satisfaction, and adherence to high standards in food safety and quality.
The Shift L... Show More
The Shift L... Show More
Job Requirements
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- valid driver’s license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry or proven performance for three months as an El Pollo Loco Shift Leader
Job Qualifications
- Must possess a high school degree or equivalent
- Must have at least one year of experience in the hospitality industry or proven performance of three months as an El Pollo Loco Shift Leader
- Must be able to speak, read, and write English
- Must possess basic computer and math skills including understanding units of measurement
- Valid driver’s license and use of personal car
- Meet state, county, or municipal regulations pertaining to health and food handling
- Strong leadership and communication skills
- Ability to handle stressful situations and maintain professionalism
Job Duties
- Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
- Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to established procedures
- Ensures QSC standards and cost controls are followed through effective shift management
- Ensures compliance with local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety during shift
- Implements new products, programs, and procedures as directed by General Manager
- Trains and develops employees and oversees development plans
- Opens and closes the restaurant according to procedures and standards
- Responds to customer complaints and ensures exceptional guest service
- Manages vendor orders and delivery exceptions as directed
- Makes recruitment and hiring recommendations
- Performs administrative tasks such as posting invoices, conducting inventory, scheduling
- Participates in LSM projects and catering
- Supervises safety and security programs ensuring timing and reporting of incidents
- Conducts employee meetings
- Reports employee issues to management or HR
- Takes disciplinary actions as directed up to termination recommendation
- Maintains records and follows timekeeping procedures
- Accounts for company funds and inventory, ensuring proper cash handling and security procedures
- Implements Equal Employment Opportunity and harassment-free work environment policies during shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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