Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $73,000.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Tuition Assistance
discounted room rates
Training and Development
Paid Time Off
Job Description
Concord Hospitality is a well-established company specializing in managing a diverse portfolio of hotels that emphasize quality guest experiences and operational excellence. Known for its commitment to exceptional service and associate satisfaction, Concord Hospitality fosters a strong company culture focused on five core principles: Quality, Integrity, Community, Profitability, and Fun. This foundation supports an environment where career growth and personal development are prioritized alongside guest satisfaction and business success. The company takes pride in recognized accolades such as being named a Great Place to Work for Millennials and for Women, reflecting its dedication to diversity, inclusion, and a supportive workplace... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality front office management
- Strong leadership and organizational skills
- Ability to manage and train staff effectively
- Excellent communication skills
- Knowledge of hotel management software and systems
- Understanding of financial procedures and controls
- Ability to work flexible hours including weekends and holidays
- Commitment to guest satisfaction
- Ability to follow safety and regulatory guidelines
Job Qualifications
- Proven experience in front office or guest services management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel operations and brand standards
- Experience with revenue management and financial controls
- Familiarity with human resources practices
- Ability to handle safety and security protocols
- Strong problem-solving skills
- High school diploma or equivalent
- Bachelor’s degree in hospitality management preferred
Job Duties
- Maintain guest service as the driving philosophy of the hotel
- Personally demonstrate a commitment to guest services in responding promptly to guest needs
- Ensure all hotel staff are trained to meet guest service standards
- Develop customer service programs
- Empower hotel staff to deliver responsive guest assistance
- Manage front desk operations including check-in/check-out procedures
- Lead and assist in revenue management functions
- Train front desk staff in financial control procedures
- Produce accurate financial reports
- Collaborate with management to generate new business ideas
- Manage human resources functions including recruiting and training
- Maintain a positive work environment
- Ensure compliance with personnel policies and regulations
- Resolve employee grievances fairly
- Mentor direct reports to develop management talent
- Ensure completion of training objectives
- Monitor employee turnover
- Know and enforce local health and safety codes
- Identify and correct safety and security hazards
- Manage preventive maintenance programs
- Conduct property inspections
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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