Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $73,000.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K Program
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a leading hospitality management company known for delivering exceptional guest experiences through high standards of service and quality. As a dedicated hotel operator, Concord Hospitality manages a diverse portfolio of hotels, each operating under a unified commitment to excellence and guest satisfaction. The company emphasizes a culture built upon five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, which collectively serve as the foundation for its associates' work environment. This culture fosters work-life balance, transparency, diversity, inclusion, and community engagement, all while encouraging an enjoyable and motivating workplace. Concord Hospitality is recognized as a GREAT PLACE TO WORK... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel front desk or guest services
- excellent communication skills
- leadership ability
- customer service focus
- ability to handle multiple tasks
- knowledge of health and safety standards
- proficiency in computer operations and hotel management software
- willingness to work non-standard hours
- strong organizational skills
- attention to detail
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality management or front desk operations
- strong leadership and interpersonal skills
- excellent communication abilities
- knowledge of hotel property management systems
- experience with revenue management principles
- ability to train and mentor staff
- familiarity with health and safety regulations
- proficiency in financial reporting and cash handling
- problem-solving and conflict resolution skills
- ability to work flexible hours including weekends and holidays
Job Duties
- Maintain guest service as the driving philosophy of the hotel
- respond promptly to guest needs to ensure satisfaction
- train all hotel staff in guest service standards
- develop added value customer service programs
- empower staff to deliver responsive guest assistance
- meet or exceed hotel guest satisfaction measures
- ensure hotel standards contribute to consistent guest service
- act as manager on duty for hotel and manage front desk operations
- train front desk staff in operations including check-in/check-out, telephone procedures, hotel amenities, and computer systems
- participate in revenue management functions and corporate calls
- ensure front desk staff follow financial control procedures
- produce accurate financial reports on time
- collaborate with General Manager and Sales Manager to generate new business ideas
- manage human resources functions including recruiting, selection, orientation, training, and evaluation
- maintain a positive work environment
- ensure compliance with personnel policies and regulations
- resolve employee grievances
- mentor direct reports
- ensure completion of training objectives
- monitor and maintain acceptable turnover levels
- know and follow local health and safety codes
- recognize and correct safety and security hazards
- enforce key control system policies
- manage preventive maintenance programs
- schedule deep-cleaning activities
- ensure ongoing staff involvement in maintenance programs
- protect hotel interests during capital projects
- perform property quality audits
- conduct periodic inspections of rooms, building exterior, and parking lot
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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