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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
Dental Insurance
Health Insurance
AD&D insurance
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Job Description
Doubletree Hotel Los Angeles Norwalk is a distinguished hotel located just 6 miles from Knott's Berry Farm Amusement Park. Known for its excellent hospitality and convenient location, the hotel offers guests a comfortable and enjoyable stay with amenities such as an outdoor pool, hot tub, and gym. The rooms are spacious and well-equipped with modern conveniences including 32-inch flat-screen TVs featuring cable and video games, Wi-Fi access, seating areas, desks, coffee makers, and ironing facilities. Dining options at the hotel include an on-site restaurant serving both Italian and American cuisine, alongside a stylish bar. Business travelers benefit from the availability... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or a related field
- Must have a valid driver’s license for the applicable state
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be able to work well in stressful, high pressure situations including ability to handle guest objections and disputes to satisfactory results
- Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver’s license for the applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations including handling guest objections and disputes
- Demonstrates initiative in job performance
- Maintains composure and objectivity under pressure
- Effective at handling problems in the workplace including anticipating, preventing, identifying and solving problems
- Ability to assimilate complex information and data from disparate sources and adapt as needed
- Effective listening and understanding of concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and basic arithmetic functions
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming
- Maintain a friendly and warm demeanor at all times
- Comply at all times with Aimbridge Hospitality standards and regulations
- Establish and maintain good communications and teamwork with fellow associates and other departments
- Monitor all VIP and special guest requests and be familiar with in-house groups
- Fully comprehend and execute all relevant phases of the front desk computer system and checklist
- Be familiar with PMS system used in the hotel
- Monitor and follow up on servers/baristas/bartenders cash overages and shortages
- Follow and enforce all Aimbridge Hospitality policies
- Ensure employees are attentive, friendly, helpful and courteous to guests, employees and other managers
- Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores
- Assist food and beverage, front desk operations and housekeeping departments based on volume and need
- Assist in training of new hires and current associates on a regular basis
- Assist the FOM in ensuring associates are following and maintaining Aimbridge Hospitality standards
- Be familiar with emergency procedures and react to emergency situations
- Assist in monthly inventories and reconciliations
- Immediately follow up on accidents, problems or guest complaints in food and beverage and front desk
- Answer all guest inquiries in a timely and professional manner
- Help maintain productivity levels at or above budgeted standards
- Perform other duties and attend meetings or trainings as required by management
- Access back of house areas and sensitive information
- Handle cash, prepare and deposit cash drops, secure and balance bank
- Interact and occasionally have unsupervised contact with guests and colleagues
- Access and control sensitive hotel areas including Hotel Safe, Master Keys, guestrooms, Storage/Liquor Room, and secured file cabinets
- Drive safely on behalf of the company
- Maintain a high level of trust and responsibility
- Represent the company with good character and exercise sound judgement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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