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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Doubletree Hotel Los Angeles Norwalk is a well-established hospitality property located conveniently near Knott's Berry Farm Amusement Park, just six miles away. The hotel features a variety of amenities including an outdoor pool, hot tub, and gym facilities, making it an attractive destination for both leisure and business travelers. Guest rooms at the hotel are spacious and equipped with modern conveniences such as 32-inch flat-screen TVs with cable and video games, Wi-Fi, seating areas, desks, coffee makers, and ironing facilities. The hotel also offers an on-site restaurant serving Italian and American cuisine, a bar, business center, and meeting rooms, all... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in hotel or related field
- Valid driver's license for applicable state
- Strong communication skills
- Ability to handle stressful, high pressure situations
- Initiative and anticipation skills
- Maintain composure and objectivity
- Problem-solving ability
- Proficient listening and understanding
- Basic math skills and financial acumen
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver's license for applicable state
- Ability to convey information clearly
- Ability to evaluate and select among course of action quickly and accurately
- Ability to work well in high pressure situations
- Initiative in job performance
- Maintain composure and objectivity under pressure
- Effective in workplace problem handling
- Ability to assimilate complex information from diverse sources
- Effective listening and understanding skills
- Basic arithmetic and financial data understanding
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming
- Maintain a friendly and warm demeanor at all times
- Comply with Aimbridge Hospitality standards and regulations
- Establish and maintain good communication and teamwork with fellow associates and departments
- Monitor VIP and special guest requests and in-house groups
- Execute all relevant phases of the front desk computer system and checklist
- Be familiar with the PMS system used in the hotel
- Monitor and follow up on servers/baristas/bartenders cash overages and shortages
- Enforce Aimbridge Hospitality policies
- Ensure employees are attentive, friendly, and courteous
- Assist in preparation of staff schedules maintaining wage control and productivity standards
- Assist food and beverage, front desk, and housekeeping departments as needed
- Assist in training new hires and current associates
- Assist the FOM in ensuring adherence to company standards
- Be familiar with emergency procedures and react to emergencies
- Assist in monthly inventories and reconciliations
- Follow up on accidents, problems, or guest complaints
- Answer guest inquiries timely and professionally
- Help maintain productivity levels at or above budgeted standards
- Perform additional duties and attend trainings as required
- Manage access to back of house areas and sensitive information
- Handle cash, prepare and deposit cash drops
- Interact with guests and colleagues sometimes unsupervised
- Control access to sensitive hotel areas
- Drive safely for business purposes
- Maintain high level of trust and responsibility
- Represent the company with good character and sound judgment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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