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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $156,000.00 - $265,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Tuition Reimbursement
Fitness Reimbursement
Job Description
Mastercard is a leading global technology company in the payments industry, operating in over 200 countries and territories. With a commitment to powering economies and empowering individuals, Mastercard supports a wide range of digital payment methods that are secure, simple, smart, and accessible. The company harnesses its technology, innovation, partnerships, and vast networks to deliver a unique array of products and services that enable people, businesses, and governments to realize their greatest potential. Mastercard's purpose revolves around building a sustainable economy where everyone can prosper, making it a key player in the digital economy worldwide.
The Director of Product M... Show More
The Director of Product M... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- experience in product operations or related fields
- knowledge of enterprise data platforms
- strong communication skills
- ability to work cross-functionally
- customer-focused approach
- ability to manage multiple priorities
- willingness to operate in a fast-paced environment
Job Qualifications
- Experience in product operations, platform enablement, product management, or developer roles
- experience supporting enterprise data platforms or developer-centric platforms
- strong understanding of modern data ecosystems including cloud, lakehouse, analytics, AI/ML
- expertise in Voice of Customer programs
- expertise in product analytics and usage insights
- expertise in documentation and enablement at scale
- ability to translate complex technical capabilities into clear, consumable guidance
- customer-obsessed mindset with strong empathy for technical and non-technical users
- exceptional communication and storytelling skills
- strong cross-functional influence without direct authority
- systems thinker with understanding of experience, adoption, and outcomes
- comfortable operating in ambiguous, fast-evolving platforms
Job Duties
- Own the Voice of Customer strategy for the Data Commercialization Platform
- establish structured feedback collection mechanisms including user interviews, surveys, usage analytics, and support tickets
- synthesize qualitative and quantitative feedback into clear insights
- translate customer insights into actionable inputs for Product Management and Engineering
- own the onboarding experience for new platform customers including product teams, data scientists, analysts, and commercial users
- design and scale onboarding assets such as getting started guides, reference architectures, sample pipelines, and environment setup checklists
- partner with Product and Engineering to reduce time-to-first-value
- track onboarding effectiveness and optimize adoption journeys
- own platform enablement strategy ensuring customers can self-serve confidently
- establish and maintain high-quality FAQs, documentation, playbooks, and release notes
- ensure documentation is discoverable, role-appropriate, and continuously updated
- drive adoption of self-service capabilities to reduce support burden
- define and measure platform experience metrics including adoption rates, engagement, retention, time-to-value, and support trends
- identify friction points and drive cross-functional improvements
- ensure platform launches are operationally ready from a customer perspective
- act as a primary partner to Product Management, Engineering, and Program Management for customer insights and platform readiness
- influence roadmap discussions through evidence-based customer insights
- own customer-facing change management communications
- ensure customers are informed, trained, and prepared for new capabilities, deprecations, and process changes
- create clear and consistent communication channels and messaging
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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