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HMSHost

Director Operations I

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $76,197.00 - $92,360.00
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral Bonus Program

Job Description

HMSHost is a leading provider of dining and retail services within travel venues, including airports, on highways, and in landmark destinations worldwide. At Cleveland Hopkins International Airport, HMSHost operates multiple restaurant concepts, offering a diverse range of food and beverage options to travelers. Known for its commitment to excellent customer service and operational efficiency, HMSHost continuously invests in the development of its team members and fosters a positive and inclusive work culture. As a company, HMSHost offers competitive benefits such as health, dental and vision insurance, generous paid time off, holiday pay, meal and transportation benefits, a 401(k) retirement plan... Show More

Job Requirements

  • Demonstrated multi-unit restaurant management experience
  • Progress toward or completion of a bachelor’s degree in Hospitality Management or related field
  • Strong financial knowledge including P&L management
  • Ability to manage multiple priorities and solve operational problems
  • Effective communication skills
  • Experience working with diverse teams and stakeholders
  • Ability to work varied and rotating schedules including openings, peak periods, and closings

Job Qualifications

  • Bachelor’s degree in Hospitality Management or equivalent education and experience
  • At least seven years of restaurant industry experience including three years in multi-unit management
  • Strong financial acumen with experience managing budgets and key performance indicators
  • Proven ability to build and lead high-performing teams
  • Excellent communication and interpersonal skills
  • Demonstrated problem-solving and decision-making abilities
  • Knowledge of restaurant operations, safety, and quality standards

Job Duties

  • Ensures all restaurants are prepared for daily operations and holds General Managers accountable for opening and closing procedures
  • Facilitates budget development and financial forecasting to achieve sales and profit goals
  • Interviews, hires, promotes, and manages associates and holds staff accountable for compliance with company standards
  • Monitors product availability and processes invoices while managing vendor relations
  • Oversees maintenance and repair of restaurant equipment and facilities
  • Implements employee engagement initiatives and provides coaching and support to restaurant staff
  • Maintains compliance with safety, health, and sanitation regulations and policies

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Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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