Director of Service, Baldi Restaurant - Waldorf Astoria Beverly Hills

Huntington, WV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $53,100.00 - $87,600.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Mental Health Resources

Paid Time Off

Travel program

Parental leave

401k plan

Employee Stock Purchase Program

educational assistance

career growth

recognition programs

Job Description

Waldorf Astoria Beverly Hills is a prestigious luxury hotel known for its exceptional hospitality and elegant ambiance nestled in the heart of Beverly Hills. The property is synonymous with sophistication and fine dining experiences, attracting discerning guests from around the world. It offers an atmosphere that blends timeless glamour with modern comfort, setting the benchmark for luxury hospitality in the region. As a part of the Waldorf Astoria collection, the hotel prides itself on delivering exquisite service, world-class amenities, and memorable moments that resonate with their commitment to superior guest satisfaction and a bespoke experience.

Introducing Baldi, the hotel's ... Show More

Job Requirements

Minimum 5 years of leadership experience in luxury or fine-dining restaurants
Knowledge of Forbes Five-Star and luxury service standards
Proven success leading teams in high-volume, high-touch environments
Strong interpersonal skills with the ability to connect authentically with guests and team members alike
Passion for Italian cuisine, wine, and the artistry of service
Polished, professional demeanor and impeccable personal presentation

Job Qualifications

Experience in leadership roles within luxury or fine-dining hospitality
Proven track record of delivering exceptional guest experiences
Strong knowledge of Italian cuisine and wine culture
Ability to conduct staff training and development
Excellent communication and interpersonal skills
Capability to manage operations effectively
Strong organizational and multitasking abilities
Familiarity with Forbes Five-Star service protocols

Job Duties

Maintain a strong, consistent presence on the dining floor during all key service periods
Personally engage with guests to build relationships, remember preferences, and nurture repeat visits - embodying Italian hospitality with charm and warmth
Oversee all service touchpoints to ensure flawless execution in alignment with Forbes Five-Star and Waldorf Astoria standards
Anticipate guest needs and coordinate seamlessly with the culinary and sommelier teams to deliver thoughtful, personalized experiences
Lead by example in the art of table presence, conversation, and pacing to elevate the overall dining journey
Conduct pre-shift briefings, menu tastings, and ongoing service workshops to ensure deep knowledge of the menu, ingredients, provenance, and Italian culinary philosophy
Continuously train and coach the team in Forbes service standards, body language, and storytelling that conveys the Baldi brand
Mentor service team to enhance confidence, finesse, and emotional intelligence in guest interactions
Collaborate with the culinary and beverage directors to ensure synergy between service delivery, timing, and guest experience
Oversee daily dining room operations with an obsessive eye for detail - table settings, pacing, flow, and ambiance
Anticipate operational challenges and proactively reallocate support to maintain smooth, elegant service
Partner with the leadership team to manage floor plans, VIP coordination, and special event execution
Support all service needs including VIP arrivals, private dining, and wine service oversight
Ensure the operation is appropriately staffed by adjusting team member schedules and covering callouts to maintain seamless service
Lead with presence, professionalism, and humility, creating a culture of pride and ownership
Inspire colleagues to deliver genuine Italian warmth with every interaction
Foster teamwork, mutual respect, and a culture of continuous improvement
Serve as an ambassador of both Chef Baldi's vision and the Waldorf Astoria brand
Support other outlets within the hotel when needed
Assume leadership of the restaurant in the absence of the General Manager, including scheduling and payroll duties

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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