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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive salary
Comprehensive benefits package
Training and development opportunities
Complimentary employee meals
Complimentary dry cleaning for uniforms
Work-life balance with contract schedule
Career growth opportunities
Job Description
Four Seasons is a globally renowned luxury hospitality company known for its commitment to exceptional service and creating memorable experiences for its guests. Powered by a team of passionate individuals, Four Seasons is dedicated to fostering an environment where each employee is encouraged to grow, excel, and treat one another with respect and kindness. This commitment is reflected in the company’s ethos of delivering unparalleled luxury with genuine heart, making every stay or interaction an unforgettable expression of hospitality. With properties around the world, Four Seasons continues to set the gold standard in the luxury hotel and resort industry, blending... Show More
Job Requirements
- Minimum 5-7 years of related experience in luxury hotel or cruise ship operations
- Strong knowledge of Rooms and guest experience procedures
- Proficient in English and additional languages
- Excellent verbal and written communication skills
- Knowledge of hospitality management principles
- Ability to manage budgets and forecasts
- Strong leadership skills
- Ability to work independently and under pressure
- Flexibility to adapt to changing operational needs
- Proficient in MS Office and hotel management software
- Ability to work scheduled hours with some flexibility
- Professional interaction within an international team
- Ability to prioritize and multitask
- Previous luxury cruise ship experience preferred
Job Qualifications
- Minimum of 5-7 years in operation management positions in luxury hotels or onboard cruise lines such as Chief Purser or Director of Operations
- Great knowledge of Rooms and Guest Experience procedures and service standards
- Familiarity with principles of hospitality management and department specifics
- Fluent in written and spoken English and additional languages
- Strong verbal and written communication skills
- Knowledge of general office practices, procedures, and equipment
- Knowledge of budgeting, forecasting, revenue management, and financial reporting
- Strong leadership, organizational, interpersonal, and communication skills
- Exceptional guest experience and complaint handling abilities
- Ability to prioritize tasks and work independently
- Ability to adapt to a changing environment
- Proficiency in MS Office and hotel management software systems
Job Duties
- Direct and oversee the activities of Guest Services and Rooms Departments including Spa, KFAS, Housekeeping, Front Office, Retail
- Make strategic and operational decisions in collaboration with the hotel leadership team and Yacht General Manager
- Supervise Heads of Departments ensuring thorough communication and resolution of guest or crew requests
- Assure standards are met and problems promptly resolved
- Work closely with shoreside Sales & Marketing teams to enhance occupancy and prepare business forecasts
- Routinely inspect housekeeping areas
- Resolve customer complaints in person, by phone, or written communication
- Develop personalized relationships with return guests and group contacts
- Monitor and control labor and divisional expenses
- Maintain the annual budget in collaboration with the Yacht GM
- Maintain close relationships with retail vendors and concessions
- Ensure Four Seasons Yacht service and culture standards are consistently met
- Support employee development, training, and career growth programs within the Rooms division
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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