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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,500.00 - $126,400.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
HSA
Flexible spending account
basic life insurance
Disability plan
401k Retirement Plan
Paid Time Off
Holiday pay
career training
Tuition Reimbursement
Bereavement leave
Employee assistance program
jury duty
Employee Discounts
Employee Referral Bonus
free meal
Job Description
Mainsail Lodging is an independent franchisee operating a hotel under the prestigious Autograph Collection brand by Marriott International. Although the franchisee operates separately from Marriott International, it upholds the high standards of quality, originality, and guest experience that are synonymous with the Autograph Collection. This collection features a growing portfolio of four and five-star independent hotels, each uniquely curated to provide distinctive and memorable experiences to guests who value originality and bold character. Mainsail Lodging’s hotel in Fort Myers, FL, embodies these ideals, targeting the discerning traveler known as 'The Individualist,' who seeks not just a place to stay but... Show More
Job Requirements
- experience working within a Marriott branded hotel or equivalent luxury lifestyle brand
- bachelor’s degree preferred
- minimum 5 years in hospitality related rooms leadership
- excellent customer service and communication skills
- proficiency in Microsoft Office
- ability to work independently and under pressure
- ability to manage multiple tasks and deadlines
- strong judgment and problem-solving skills
- ability to maintain confidentiality
- physical ability to sit or stand for extended periods
- ability to travel occasionally
- availability for long hours when required
Job Qualifications
- experience working in a Marriott or similar luxury lifestyle brand hotel
- bachelor’s degree preferred
- minimum 5 years in hospitality rooms leadership
- excellent customer service skills
- strong verbal and written communication
- ability to present information effectively
- proficiency with Microsoft Office
- knowledge of Marriott systems is a plus
Job Duties
- maintain compliance with company core values
- maintain regular attendance and professional appearance
- comply with safety and operational standards
- champion guest satisfaction efforts and monitor feedback
- review and implement departmental procedures
- prepare team schedules and manage payroll budgets
- oversee procurement for rooms division
- maintain inspection processes for cleanliness and condition
- ensure proper inventory and supply levels
- conduct disciplinary inventories as required
- uphold property loss prevention standards
- ensure guest privacy and security
- serve as senior contact for escalated guest issues
- maintain preventive maintenance processes
- participate in Manager on Duty coverage
- motivate, coach, counsel, and discipline personnel
- monitor and submit work orders
- promote communication across departments
- respond to emergency situations as per safety protocols
- maintain lost and found procedures
- prepare and submit timely operational reports
- maximize no-show revenue
- complete ten day forecasts
- follow up on financial discrepancies
- operate all aspects of rooms division
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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