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Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $75,000.00 - $120,000.00
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Work Schedule

Flexible
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Benefits

competitive salary
performance-based bonuses
Car allowance
Mileage reimbursement
Health and wellness benefits
PTO
Holiday pay

Job Description

Papa John's is a globally recognized pizza delivery and takeout restaurant chain renowned for its commitment to high-quality ingredients and exceptional customer service. Founded in 1984, Papa John's has grown into one of the largest pizza franchises in the world, operating thousands of locations across multiple countries. The company prides itself on its dedication to providing premium pizza offerings alongside a customer-centric approach that emphasizes convenience, taste, and satisfaction. With a focus on operational excellence and innovation, Papa John's continues to expand its footprint while maintaining its strong brand reputation in the competitive quick-service restaurant (QSR) industry.

This full-tim... Show More

Job Requirements

  • high school diploma or equivalent
  • 3-5 years of multi unit restaurant leadership experience preferably within qsr or pizza delivery concepts
  • deep knowledge of restaurant operations guest experience and team development
  • strong business acumen with hands on experience managing p and ls budgets and kpis
  • excellent communication interpersonal and conflict resolution skills
  • passion for hospitality team development and operational excellence
  • flexibility to travel regularly between store locations in the region

Job Qualifications

  • 3-5 years of multi unit restaurant leadership experience preferably within qsr or pizza delivery concepts
  • deep knowledge of restaurant operations guest experience and team development
  • strong business acumen with hands on experience managing p and ls budgets and kpis
  • excellent communication interpersonal and conflict resolution skills
  • passion for hospitality team development and operational excellence
  • flexibility to travel regularly between store locations in the region

Job Duties

  • provide strategic oversight and operational leadership for a small portfolio of Papa John s restaurants ensuring consistent execution of brand standards processes and company goals
  • lead coach and develop general managers and their teams build a strong leadership pipeline by mentoring high potential talent and maintaining high team morale and engagement
  • champion a guest first culture monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences
  • drive profitability through effective p and l management budgeting labor control and food cost management identify and act on opportunities to increase revenue and control costs
  • ensure all restaurants operate in compliance with Papa John s standards health and safety regulations and local state and federal laws
  • monitor and optimize restaurant performance through data driven analysis store visits and regular check ins address underperformance with proactive action plans
  • collaborate with marketing hr training and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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