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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $110,000.00 - $125,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Job Description
Pyramid Global Hospitality is a renowned leader in the hospitality industry, committed to a People First culture that places the wellbeing, growth, and development of its employees at the forefront. With a presence spanning over 230 properties worldwide, the company is dedicated to fostering a supportive and inclusive work environment that encourages diversity and meaningful relationships. Pyramid Global Hospitality offers a comprehensive suite of benefits including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. This holistic approach is designed to support both the personal and professional growth of its employees... Show More
Job Requirements
- bachelor's degree or 5+ years of experience in hotel operations or a similar role
- ability to work flexible hours including weekends and holidays
- strong knowledge of hospitality industry standards trends and practices
- excellent leadership communication problem-solving and interpersonal skills
- proven ability to manage budgets analyze financial data and optimize operational performance
- proficiency in property management systems PMS point of sale POS and Microsoft Office Suite
Job Qualifications
- bachelor's degree or equivalent experience in hotel operations or a similar role
- strong knowledge of hospitality industry standards trends and practices
- excellent leadership communication problem-solving and interpersonal skills
- proven ability to manage budgets analyze financial data and optimize operational performance
- proficiency in property management systems PMS point of sale POS and Microsoft Office Suite
Job Duties
- support day-to-day operations of all front-of-house resort departments including seasonal recreation activities to ensure smooth and efficient service delivery
- review guest feedback and implement improvements to enhance service quality
- analyze service issues identify trends and respond to all guest comments in a timely professional manner
- communicate a clear and consistent message regarding the company's culture
- maintain regular weekly operational meetings
- ensure compliance with health safety and environmental regulations
- maintain standards for cleanliness safety and security throughout the property
- identify training needs and coordinate staff development programs with HR guidance
- collaborate with the General Manager to achieve revenue targets and operational goals
- ensure brand and business initiatives are implemented and communicate follow-up actions to team as necessary
- attract and select talent coach and develop team members and engage and align team members to successfully implement initiatives
- assist operational departments when needed
- review labor schedules and ensure productivity levels are met while still providing excellent customer service
- manage the flow of labor between departments and create an environment of engagement for team members
- monitor revenue streams and identify opportunities for increased profitability
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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