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Job Overview
Compensation
Salary
Range $64,300.00 - $115,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
performance bonuses
Job Description
The hiring establishment is a multi-site car wash company committed to delivering exceptional customer service, maintaining high-quality operations, and ensuring cleanliness across all its locations. This company prides itself on operational excellence and consistency, providing a superior car wash experience to its customers. The company is known for its dedication to continuous improvement, leveraging the latest technology and best practices in car wash equipment, chemical applications, and customer service standards. With multiple locations under its management, the company emphasizes the importance of trained and motivated leaders to sustain and elevate its standards.
The role of Director of Operations ... Show More
The role of Director of Operations ... Show More
Job Requirements
- Minimum 3 years of experience in the car wash industry as an operational leader
- advanced understanding of car wash equipment, its order of operations and maintenance/upkeep best practices
- experience with wash chemicals and their application processes
- cross trained in wash equipment troubleshooting and general repair
- understanding of wash POS systems
- advanced knowledge of MS Office programs
- strong written skills with experience creating training documents
- understanding of DRB programming and customization
- leadership abilities
- self-driven
- high energy
- positive attitude
- adaptability
- enthusiasm to achieve goals
- excellent communication
- strong problem-solving skills
Job Qualifications
- Minimum 3 years of experience in the car wash industry as an operational leader
- advanced understanding of car wash equipment, its order of operations and maintenance/upkeep best practices
- experience with wash chemicals and their application processes
- cross trained in wash equipment troubleshooting and general repair
- understanding of wash POS systems
- advanced knowledge of MS Office programs
- strong written skills with experience creating training documents
- understanding of DRB programming and customization
- leadership, self-driven, high energy, positive attitude, adaptability, enthusiasm to achieve goals, excellent communication and problem-solving skills
Job Duties
- Support Car Wash Managers with an eye on continuous improvement and development
- establish the standard for customer service, quality and cleanliness
- travel between locations to offer education and follow up around products, services, promotions and/or operational initiatives
- act as the company expert on wash equipment, chemicals and application processes and service initiatives
- hire or promote, train and evaluate Car Wash Managers
- partner with HR to address and/or resolve employee relations matters
- field and resolve customer or employee issues as needed
- develop, implement and deliver training programs and support documents that outline best practices for tunnel equipment inspections, maintenance and troubleshooting
- chemical application, inventory, ordering and storage
- opening and closing procedures
- additional initiatives as determined
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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