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DIRECTOR OF OPERATIONS

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $85,000.00 - $90,000.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
Life insurance / AD
Disability insurance
Retirement Plan
flexible time off plan
Paid parental leave
holiday time off
Personal Leave
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts

Job Description

Levy is a leading and innovative hospitality company that has earned a reputation as a disruptor in the sports and entertainment hospitality industry. Recognized for its excellence and innovation, Levy has been named one of the 10 most innovative companies in sports by Fast Company magazine and ranked among the top three Best Employers for Diversity in America by Forbes. The company boasts a diverse portfolio which includes award-winning restaurants, iconic sports and entertainment venues, zoos, cultural institutions, theaters, and convention centers. Levy has also been involved with major events such as the Super Bowl, Grammy Awards, US Open Tennis... Show More

Job Requirements

  • 5+ leadership experience in hospitality or retail
  • bachelor's degree in hospitality management is preferred
  • high level of computer literacy
  • understanding of financial concepts
  • passion for hospitality, food, and retail
  • excellent interpersonal and stakeholder management skills

Job Qualifications

  • Bachelor's degree in hospitality management preferred
  • 5+ years leadership experience in hospitality or retail
  • high level of computer literacy
  • understanding of financial concepts
  • excellent interpersonal and stakeholder management skills
  • passion for hospitality, food, and retail
  • strong coaching and team development skills
  • ability to work collaboratively with partners and leadership

Job Duties

  • Proactively coaching and motivating team members to deliver their best
  • identifying opportunities and driving continual improvement in our location operations
  • building a strong partnership with location partners
  • working with regional and Home Office leadership to drive innovation and best practices at the location
  • delivering against our financial goals and budgets
  • coaching the operations management team
  • representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
  • overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
  • reviewing financial reports and developing action plans to best achieve business goals
  • leading the continual development of the location's food story and guest experience
  • completing team member performance reviews including career development planning and compensation reviews
  • responding to emails, phone calls and any associated administrative work
  • reviewing and processing any expense reports submitted by team members
  • interviewing applicants and participating in hiring consideration and approval
  • collaborating with culinary leadership to drive menu development and operational enhancements
  • overseeing season planning process ensuring alignment with Levy and partner expectations
  • coaching team members for optimal performance and engagement
  • conducting manager meetings to engage, inform and build alignment
  • conducting event walks interacting with team members, guests, partners and VIPs
  • identifying and planning for management support needs
  • managing team recognition program 'Levy Legends'
  • conducting building safety walks to maintain safety and cleanliness
  • completing corrective action to hold team members accountable
  • personally leading coaching and mentoring of future talent
  • closing/signoff payroll bi-weekly
  • ensuring all financial reporting is timely and accurate
  • driving shrinkage prevention efforts
  • leading continual operational improvement planning
  • participating in Governance Meeting presentations
  • planning budget and P&L management
  • engagement planning with leadership team
  • acting as figurehead for Work of Change initiative
  • performing other duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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