Director of Operations

Charleston, WV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $24.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

Profit sharing

Food stipend

Job Description

Chick-fil-A is a leading American fast-food restaurant chain known for its exceptional customer service, high-quality chicken sandwiches, and strong commitment to community values. Established with a mission to serve delicious food with genuine hospitality, Chick-fil-A has grown substantially over the years, consistently earning recognition as a top workplace within the foodservice industry. The company's culture centers on care, integrity, and teamwork, fostering an environment where employees are encouraged to grow personally and professionally. Chick-fil-A prides itself on operational excellence and a dedication to creating memorable guest experiences, values that are at the heart of every location they operate.

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Job Requirements

Proven leadership experience in restaurant operations, multi-unit management, or senior leadership roles
Ability to work early mornings, evenings, weekends, and holidays as needed
Strong communication and interpersonal skills
Proficiency in analyzing financial and operational data
Commitment to maintaining high standards of service and food safety
Bachelor’s degree in business, hospitality, or a related field preferred
No visible tattoos on the hand, neck, face, or behind the ears
Ability to mentor and lead teams effectively
Experience with labor scheduling and food cost management
Flexibility to adapt to a fast-paced environment
Passion for customer service and operational excellence

Job Qualifications

Proven leadership experience in restaurant operations, multi-unit management, or a senior leadership role within food service, hospitality, or a related industry
bachelor's degree in business, hospitality, or a related field is preferred but not required
Strong ability to lead, mentor, and develop high-performing teams with a culture of accountability and excellence
Experience managing restaurant systems, labor scheduling, food costs, inventory, and compliance with operational policies
Ability to analyze data, drive performance, and implement innovative solutions for operational growth
A proactive and adaptable leader who thrives in a fast-paced, high-volume restaurant environment
Passion for servant leadership, customer service, and operational excellence
Ability to work early mornings, evenings, weekends, and holidays as needed
Tattoos on the hand, neck, face, or behind the ears are not permitted

Job Duties

Oversee restaurant operations, leading and managing all operational aspects to ensure efficiency, productivity, and excellence in Front of House, Back of House, and Catering
Lead and develop a high-performing team by providing strategic direction, coaching, and mentorship to Directors and department leaders
Maintain and enforce Chick-fil-A's service, food safety, and brand standards while optimizing restaurant performance
Analyze key performance indicators, labor costs, food costs, and customer satisfaction metrics to drive profitability and continuous improvement
Champion a culture of exceptional service and hospitality, ensuring a seamless and memorable experience for every guest
Partner with leadership to recruit, train, and retain top talent, fostering a culture of professional growth and leadership development
Monitor budgets, financial reports, and operational costs, making data-driven decisions to optimize profitability

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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