Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Tuition Assistance
Professional Development
Job Description
USC Auxiliary Services is one of the largest divisions at The University of Southern California, dedicated to enriching the daily experiences of over 65,000 students, athletes, faculty, staff, and visitors on its campuses. The division encompasses six central business units including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. Each unit is committed to delivering high-quality services that support the university community and visitors, enhancing the overall USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. As a key part of the Trojan family, USC Auxiliary Services prides itself... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Five years experience
- Management level experience in a university Auxiliary Services section
- Full availability to work weekends, evenings, and/or holidays
- Ability to adhere to grooming and uniform standards
- Ability to supervise and manage a diverse team
- Knowledge of hotel front office operations and related software systems
- Strong commitment to USC's Unifying Values of integrity, excellence, community, well-being, open communication, and accountability
Job Qualifications
- Bachelor's degree or equivalent experience
- Five years experience
- Management level experience in a university Auxiliary Services section
- Strong written, verbal, communication, and conflict resolution skills
- Excellent interpersonal skills and ability to build rapport with employees of all levels
- Master's degree preferred
- USC Auxiliary Services management level experience preferred
Job Duties
- Oversees front office operations to ensure memorable and personalized high-class experiences to guests, students, faculty, staff, and other groups
- Ensures qualified personnel is hired and trained in all areas of responsibility
- Keeps all personnel well informed of department objectives and policies, ensuring that proper image is maintained by all team members relating to grooming and uniform standards
- Monitors the department’s financial operations and ensures compliance with accounting controls and procedures
- Oversees recruitment, hiring, orientation, training and supervision of department staff
- Oversee performance evaluation process, ensuring consistent use of all applicable policies and procedures
- Counsel, discipline and/or terminate employees as required
- Collaborates with the Revenue Analyst to ensure effective selling strategies, overselling strategies, optimized market mix, and use of distribution channels to maximize hotel revenue
- Plan, develop, and manage financial and operational budgets for the front office department
- Approve/disapprove section expenditures
- Collaborates with Auxiliary Services IT to ensure hotel systems, including but not limited to Opera Cloud, Guestware, Vocera, and POS' are fully functional and efficient
- Champions the hotel’s sustainability initiatives and oversees the recertification process
- Maintains the hotels’ Business Continuity Plan, ensuring we anticipate, address, and mitigate the effects of various business interruptions
- Participates in Auxiliary Services Compliance Committee Meetings to identify and correct potential hotel risks in compliance with all legal and regulatory requirements
- Participates in the Manager on Duty program, Quality Performance Reviews, and the Emergency Response Team
- Maintains up to date with all University and departmental policies and procedures and with all applicable local, state and federal laws and regulations
- Develops and implements security related procedures, recognition of duress signals and key controls
- Coordinate security activities with Allied and University Public Safety Department
- Provides customer service to students, faculty, staff and external customers
- Meets customer needs, offers options, resolves problems and follows up with customers
- Ensures full customer satisfaction without unnecessarily referring customer to other staff members
- Maintains friendly, helpful demeanor
- Directly or indirectly supervises all staff assigned to section, through subordinate managers and supervisors
- Monitors staffing needs based on goals and objectives of section
- Performs department manager's function in department manager's absence as needed
- Determines and/or recommends section salary administration including raises, promotions and reclassifications
- Approves/disapproves all work guidance actions within section
- Performs other duties as assigned
- The University reserves the right to add or modify responsibilities at any time
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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