Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $110,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Tuition Assistance
Employee wellness programs
Professional development opportunities
Job Description
USC Auxiliary Services is one of the largest divisions at The University of Southern California, dedicated to serving over 65,000 students, athletes, faculty, staff, and guests who visit the campuses daily. This dynamic division operates through six central business units including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum. Each unit plays a vital role in creating an exceptional experience for successors, scientists, filmmakers, engineers, and doctors connected to USC. Auxiliary Services is proud of its commitment to welcoming all visitors into the Trojan family and is driven by unifying values... Show More
Job Requirements
- Bachelor's degree or equivalent combination of education and experience
- Minimum of five years management experience, preferably in university Auxiliary Services
- Proven leadership skills in managing front office or hospitality operations
- Ability to work flexible hours including weekends, evenings, and holidays
- Effective communication and interpersonal skills
- Ability to train, supervise and evaluate staff
- Knowledge of hotel management systems and financial controls
- Commitment to maintaining high standards of guest service and operational excellence
Job Qualifications
- Bachelor's degree or equivalent experience
- Five years of experience in management roles
- Experience in a university Auxiliary Services section or similar field
- Strong written and verbal communication skills
- Conflict resolution skills
- Excellent interpersonal skills
- Ability to build rapport with employees at all levels
- Commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability
Job Duties
- Oversees front office operations to ensure memorable and personalized high-class experiences to guests, students, faculty, staff, and other groups
- Ensures qualified personnel is hired and trained in all areas of responsibility
- Keeps all personnel well informed of department objectives and policies, ensuring that proper image is maintained by all team members relating to grooming and uniform standards
- Monitors the department’s financial operations and ensures compliance with accounting controls and procedures
- Oversees recruitment, hiring, orientation, training and supervision of department staff
- Oversee performance evaluation process, ensuring consistent use of all applicable policies and procedures
- Counsel, discipline and/or terminate employees as required
- Collaborates with the Revenue Analyst to ensure effective selling strategies, overselling strategies, optimized market mix, and use of distribution channels to maximize hotel revenue
- Plan, develop, and manage financial and operational budgets for the front office department
- Approve/disapprove section expenditures
- Collaborates with Auxiliary Services IT to ensure hotel systems, including but not limited to Opera Cloud, Guestware, Vocera, and POS' are fully functional and efficient
- Champions the hotel’s sustainability initiatives and oversees the recertification process
- Maintains the hotels’ Business Continuity Plan, ensuring we anticipate, address, and mitigate the effects of various business interruptions
- Participates in Auxiliary Services Compliance Committee Meetings to identify and correct potential hotel risks in compliance with all legal and regulatory requirements
- Participates in the Manager on Duty program, Quality Performance Reviews, and the Emergency Response Team
- Maintains up to date with all University and departmental policies and procedures and with all applicable local, state and federal laws and regulations
- Develops and implements security related procedures, recognition of duress signals and key controls
- Coordinate security activities with Allied and University Public Safety Department
- Provides customer service to students, faculty, staff and external customers
- Meets customer needs, offers options, resolves problems and follows up with customers
- Ensures full customer satisfaction without unnecessarily referring customer to other staff members
- Maintains friendly, helpful demeanor
- Directly or indirectly supervises all staff assigned to section, through subordinate managers and supervisors
- Monitors staffing needs based on goals and objectives of section
- Performs department manager's function in department manager's absence as needed
- Determines and/or recommends section salary administration including raises, promotions and reclassifications
- Approves/disapproves all work guidance actions within section
- Performs other duties as assigned
- The University reserves the right to add or modify responsibilities at any time
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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