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Director of Front Office - Rooms - Grand Bohemian Savannah
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,200.00 - $89,600.00
Work Schedule
Flexible
Benefits
Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24/7 telehealth service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
The Bohemian Hotel Savannah Riverfront, Autograph Collection, stands as a premier boutique luxury hotel located in Savannah's historic Riverfront district. This distinguished establishment perfectly combines Southern charm with artistic flair by offering guests a unique and immersive experience enriched with curated original artwork, upscale dining options, and breathtaking river views along Bay Street. This hotel is not simply a place for guests to rest; it is a destination where warmth, hospitality, and creativity come alive. From rooftop cocktails that overlook the serene water to refined cuisine and modern fitness and meeting facilities, this hotel is designed to create memorable experiences... Show More
Job Requirements
- 3+ years of progressive hotel front office leadership experience
- Strong understanding of hotel operations, revenue strategy, and labor management
- Proven ability to lead and motivate teams in a high-touch guest environment
- Excellent communication, problem-solving, and conflict resolution skills
- Experience with major PMS systems, Opera preferred
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Job Qualifications
- 3+ years of progressive hotel front office leadership experience, preferably in luxury or lifestyle hotels
- Strong understanding of hotel operations, revenue strategy, and labor management
- Proven ability to lead and motivate teams in a high-touch guest environment
- Excellent communication, problem-solving, and conflict resolution skills
- Experience with major property management systems, preferably Opera
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Job Duties
- Lead the front desk team to deliver a luxury-level arrival and departure experience
- Resolve guest concerns promptly and professionally, ensuring service recovery and guest satisfaction
- Maintain strong knowledge of the local market to enhance the concierge-style guest experience
- Ensure adherence to brand standards and Forbes/AAA-level service expectations
- Oversee daily front office operations, including scheduling, payroll, and labor management
- Monitor key performance metrics such as RevPAR, ADR, guest satisfaction scores, and upsell performance
- Ensure accurate billing, cash handling, and compliance with internal controls
- Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage to ensure seamless operations
- Recruit, train, coach, and develop front office team members
- Foster an inclusive, positive, and accountability-driven culture
- Conduct regular one-on-ones, performance evaluations, and team meetings
- Lead by example through visible, hands-on engagement on the floor
- Drive upsell programs and room inventory strategies in partnership with Revenue Management
- Identify opportunities to increase ancillary revenue through guest engagement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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