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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $120,000.00
Work Schedule
Standard Hours
Job Description
The Lido House Autograph Collection, located at 3300 Newport Blvd, Newport Beach, California, is a distinguished member of Marriott International's Autograph Collection, known for its unique and memorable hospitality experiences. As part of this renowned portfolio, Lido House embodies the collection's commitment to quality, originality, and bold character, catering to travelers who seek more than just a place to stay. Guests here enjoy a blend of luxury and local charm, making their visits truly special whether for leisure or business. Marriott International is a global leader in the hospitality industry, dedicated to providing inclusive employment opportunities that foster diversity and... Show More
Job Requirements
- High school diploma or GED
- Four years experience in event management, food and beverage, sales and marketing or related field
- Or two-year degree in hotel and restaurant management, hospitality, business administration or related major
- Two years experience in event management, food and beverage, sales and marketing or related professional area
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to manage budgets and maximize revenue
- Capability to handle high-pressure situations and problem solve
- Experience in customer service and guest relations.
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing or related professional area
- Or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major with 2 years experience in event management, food and beverage, sales and marketing or related professional area
- Proven leadership and team management skills
- Strong knowledge of event planning, catering and hospitality operations
- Excellent communication and interpersonal skills
- Ability to manage budgets and maximize revenue
- Experience working with complex or high-profile groups
- Skilled in customer service and guest relations
- Proficient in coordinating multi-phase event operations.
Job Duties
- Assigns all events turned over to the event planning team
- Oversees function space and group room blocks for turned opportunities
- Communicates and executes departmental and property emergency procedures ensuring staff are trained in safety procedures
- Leads execution of activities to support the event management strategy
- Works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- Leads discussions to review event complexity and proactively avoid service challenges and failures
- Ensures the property is apprised of all groups impacting property operations
- Manages customer budgets to maximize revenue and meet customer needs
- Maintains inventories to maximize customer satisfaction and revenue opportunities
- Works with highly complex or high profile groups when financial impact is significant
- Leads the catering menu development process
- Champions all standards, policies and procedures for the event planning team
- Leads event management meetings
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
- Shares plans with property leadership and ensures corrective action to improve guest satisfaction
- Exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Empowers employees to provide excellent customer service
- Develops working relationships with outside vendors and establishes prices and service agreements
- Consults with customers to determine objectives and requirements for events
- Establishes customer service guidelines for employees
- Ensures ongoing training for employees to understand guest expectations
- Observes service behaviors and provides feedback
- Reviews staffing levels to ensure guest service and planning needs are met.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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