Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible Schedule
Employee wellness programs
Job Description
The University of Massachusetts Amherst, widely recognized as the flagship institution of the Commonwealth, is a prestigious public land-grant research university that is nationally ranked and committed to expanding educational access, fostering innovation, and contributing knowledge for the common good. Established in 1863, UMass Amherst is nestled on nearly 1,450 acres in scenic Western Massachusetts and features cutting-edge facilities dedicated to teaching, research, scholarship, and creative activities. The university prides itself on a diverse, equitable, and inclusive community where everyone feels valued, connected, and empowered to thrive. Offering a comprehensive array of undergraduate, graduate, and professional degrees across its 10... Show More
Job Requirements
- Bachelor's degree preferably in hospitality management, business, culinary arts, or relevant field
- Minimum of eight years of progressive management experience in a large volume residential dining or multi-unit restaurant environment
- Proficiency in Microsoft Office
- Excellent interpersonal and communication skills
- Ability to make decisions and act in a dynamic working environment
- Strong ability to establish and maintain effective working relationships with multiple constituents
Job Qualifications
- Bachelor's degree preferably in hospitality management, business, culinary arts, or relevant field
- Minimum of eight years of progressive management experience in a large volume residential dining or multi-unit restaurant environment
- Proficiency in Microsoft Office
- Excellent interpersonal and communication skills
- Demonstrated ability to make decisions and act effectively in a dynamic environment
- Strong ability to establish and maintain collaborative relationships with diverse constituents
- ServSafe Certification preferred or obtainable within 90 days of hire
Job Duties
- Assist the Executive Director in planning and administration of dining program with financial responsibility
- Develop strategic plans to guide the department's future growth
- Analyze dining operations to enhance collaboration and employee morale
- Participate in administrative meetings and serve on committees
- Cultivate a respectful and cooperative work environment for a diverse workforce
- Manage multi-million-dollar budgets including cost control and revenue generation
- Recruit, train, mentor, and retain a high-performing workforce
- Monitor dining units to ensure service quality, food preparation, and presentation standards
- Maintain communications with customers, student groups, vendors, and campus departments
- Resolve problems and customer complaints professionally
- Oversee logistics coordination of large campus events
- Ensure compliance with safety and sanitation standards
- Coordinate food services for special functions and maintain quality assurance
- Promote program enhancements, sustainability, and team accomplishments
- Assess dining performance and recommend improvements
- Oversee maintenance and repair of dining facilities and equipment
- Ensure adherence to university policies and maintain records and reports
- Identify inefficiencies in reporting and data processes and implement improvements
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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