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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $234,000.00 - $286,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
remote work options
Professional development opportunities
performance bonuses
Job Description
Relay is a cutting-edge digital banking platform dedicated to empowering self-made business owners by providing them with the essential tools and knowledge to achieve financial success. With a strong focus on clarity, confidence, and control over every dollar earned, Relay transforms the traditional experience of managing finances for small businesses. By eliminating financial guesswork, it offers real-time visibility into cash flow and finances, enabling owners to convert their hard work into sustainable and lasting success. Serving the North American market, Relay is positioned to make a significant impact on nearly 29 million small businesses, helping them grow stronger and more... Show More
Job Requirements
- 8 to 12+ years of experience in business operations, strategy and operations, or a related function within a high-growth technology or fintech environment
- At least 3 years leading managers
- Proven track record of building and scaling multi-functional operations teams
- Experience with company-level operating cadences including quarterly planning and KPI frameworks
- Strong analytical skills and experience using data to drive decisions
- Experience managing and evolving operational tech stacks including CRM and product analytics platforms
- History of enforcing data governance and data quality standards
- Ability to operate at strategic and tactical levels
- Excellent cross-functional leadership and stakeholder management skills
- Experience working in regulated or compliance-sensitive environments
- Demonstrated success in building and leading high-performance teams
Job Qualifications
- 8 to 12+ years of experience in business operations, strategy and operations, or a related function within a high-growth technology or fintech environment, with at least 3 years leading managers
- Proven track record of building and scaling multi-functional operations teams supporting Risk, Customer Success, Product, or comparable functions in a B2B SaaS environment
- Demonstrated ownership of company-level operating cadences, including quarterly planning, KPI frameworks, and cross-functional execution rhythms that improved accountability and performance
- Deep experience designing and optimizing end-to-end processes, with clear examples of measurable gains in efficiency, quality, or cost reduction
- Strong analytical foundation with hands-on experience using data to drive decisions
- fluent in defining metrics, building dashboards, identifying root causes, and translating insights into operational change
- Experience owning and evolving operational tech stacks, including CRM, support tooling, risk systems, or product analytics platforms, with a bias toward automation and AI-driven efficiency
- History of implementing and enforcing data governance standards that improved data integrity and decision-making reliability
- Demonstrated ability to operate at both strategic and tactical levels, translating ambiguous business objectives into structured plans with clear owners, timelines, and outcomes
- Strong cross-functional leadership skills with a record of influencing senior stakeholders across Product, Risk, Finance, and GTM without direct authority
- Experience operating in a regulated or compliance-sensitive environment, with an understanding of risk management principles and controls
- Clear evidence of building high-performance teams, including hiring, coaching, and developing managers and individual contributors to exceed performance expectations
Job Duties
- Leverage analytics to identify trends, anomalies, and operational opportunities while collaborating with the Data team to measure and monitor new trends
- Oversee core operating processes, including process optimization, analytics, and the operating cadence across Business Operations-owned functions
- Work with respective teams to build and maintain the operational tech stack across Risk, Customer Success, and Product ensuring each team has the right tools to succeed while continuously identifying opportunities to drive efficiency and enhance performance through automation and AI
- Develop, implement, and optimize processes and cadences to drive alignment across Risk Operations, Customer Success Operations, and Product Operations teams
- Build a quarterly Business Operations roadmap that prioritizes the most critical opportunities and challenges, while regularly updating stakeholders on progress
- Implement and enforce data quality controls to ensure that data is relevant, accurate, and reliable
- Lead, manage, and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and continuous growth
- Independently assess strengths and areas for improvement in the operating system supporting the team and recurring responsibilities, partnering to translate them into actionable improvements to achieve company goals
- Partner with functional leaders across Risk, Customer Success, Product, and Finance to design strategies that improve execution, efficiency, and customer outcomes
- Design, test, and scale strategies that increase productivity, automate workflows, and drive efficiency across Business Operations-owned teams
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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