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Royal Caribbean Group logo

Director, Hotel Maintenance

South Miami, FL, USA|Travel, Onsite

Job Overview

briefcase

Employment Type

Full-time
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
competitive salary
Travel opportunities

Job Description

Royal Caribbean Group is a globally recognized leader in the vacation industry, renowned for its innovative fleet of cruise ships and world-class private destinations. The company includes some of the most prestigious brands such as Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. With its headquarters based in Miami, Florida, Royal Caribbean Group is committed to delivering exceptional vacation experiences that turn a once-in-a-lifetime trip into a lifetime of memories for its guests. The organization prides itself on its pioneering spirit, progressive technologies, and a dedicated workforce that drives its mission forward. Its competitive compensation and benefits package, along with... Show More

Job Requirements

  • Bachelor’s degree or equivalent work-based experience
  • Minimum 10 years managerial experience with direct reports
  • Basic understanding of shipboard technical systems
  • Ability to make fast paced decisions and manage crises
  • Knowledge of cruise industry regulations such as SOLAS and USPH
  • Experience with new builds, dry docks or retrofit projects
  • Proven budget and team management experience
  • Eligibility to work in the U.S. without sponsorship
  • Ability to travel internationally frequently
  • Physical ability to work in office, shipboard and outdoor settings
  • Availability for operational support during critical incidents

Job Qualifications

  • Bachelor’s degree in project management, industrial engineering, architecture or equivalent work-based experience in hotel technical maintenance/refurbishment
  • 10 years of experience in a managerial position with multiple direct reports
  • Basic understanding of the shipboard work environment and the various technical systems onboard
  • Demonstrated ability to handle fast paced decision making and crisis management
  • Strong working knowledge of regulations relevant for the cruise industry such as SOLAS and USPH
  • Proven involvement in new builds, dry docks or major retrofit projects
  • Experience managing large budgets and cross-functional technical teams
  • Previous experience managing refurbishment or maritime projects preferred
  • Strategic thinker with strong business acumen
  • Decisive leader with excellent problem-solving skills
  • Strong analytical, problem solving and logistical thinking abilities
  • Effective communicator across technical and non-technical audiences
  • Comfortable working in a global multi-cultural environment

Job Duties

  • Establish efficient transparent processes for project planning, development and execution
  • Optimize the structure and deployment of riding crew teams
  • Collaborate closely with brand leadership to ensure alignment with shared goals and operational targets
  • Monitor key operational metrics and implement corrective actions as needed
  • Develop lifecycle reporting capabilities for key hotel maintenance commodities
  • Partner with Supply Chain to identify cost-effective alternatives to obsolete or high-cost materials
  • Maintain and oversee shoreside spare parts inventories and coordinate intake/outtake with Supply Chain and Logistics
  • Lead the strategy for hotel technical and refurbishment programs across the fleet ensuring alignment with safety, sustainability, guest experience and operational objectives
  • Define and maintain hotel technical standards, specifications and best practices
  • Serve as the primary subject-matter expert for marine hotel technical systems
  • Oversee the performance, reliability and maintenance of all hotel technical systems across the fleet
  • Provide expert technical guidance to shipboard teams and shoreside leadership
  • Lead root-cause analyses and ensure effective corrective and preventive actions
  • Ensure hotel technical systems consistently meet public health and regulatory requirements
  • Partner with Newbuild teams to standardize and maintain fleetwide material specifications accessible to the shoreside organization
  • Ensure adherence to maritime regulations and maintain full alignment with the company’s Safety Management System
  • Support internal and external inspections, audits and regulatory reviews
  • Lead relationships with OEMs, shipyards and key service providers
  • Support procurement processes including negotiations, warranties and long-term service agreements
  • Oversee all technical deliverables tied to capital projects
  • Lead and develop a global team of hotel technical and refurbishment specialists
  • Drive recruitment, development, training and succession planning
  • Foster a culture of safety, accountability and continuous improvement
  • Manage a combined R&M and capital budget up to $35M annually
  • Maintain the capital project inventory and ensure alignment of priorities with brand partners
  • Ensure all refurbishment projects are delivered on time, within scope and within budget
  • Ensure that operational expense–funded projects meet budget expectations across the fleet

Job Qualifications

Experience

Expert Level (7+ years)


Job Location

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