Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Job Description
The City of Waco, located in Texas, is a vibrant community known for its rich history, diverse culture, and growing tourism industry. As a city government, the City of Waco is committed to providing excellent services to its residents and visitors while promoting the region as a premier destination. The Destination Marketing Organization (DMO) within the City of Waco plays a crucial role in driving tourism and group sales efforts, aiming to showcase all that Waco has to offer—from unique attractions and events to hospitality experiences and local businesses. This public sector entity emphasizes inclusivity, service excellence, and community engagement... Show More
Job Requirements
- Valid Texas driver's license
- H.S. diploma or GED equivalent
- One year of customer service experience, preferably in tourism, hospitality, or retail environment
- Ability to work a flexible schedule including weekends and occasional evenings
- Strong organizational and communication skills
- Ability to maintain confidentiality
- Willingness to assist in various administrative and customer service tasks
- Commitment to delivering excellent customer service
Job Qualifications
- High school diploma or GED equivalent
- One year of customer service experience, preferably in tourism, hospitality, or retail environment
- Strong administrative and organizational skills
- Excellent communication and interpersonal skills
- Proficiency with data entry and basic software applications
- Ability to multitask effectively in a fast-paced environment
- Knowledge of Waco’s tourism industry is a plus
Job Duties
- Enters and maintains sales leads, contacts, and event information in the Customer Relationship Management (CRM) system
- Assists with preparation of proposals, bid books, reports, and event evaluations
- Provides administrative and logistical support to the DMO Sales team, including scheduling meetings, organizing site visits, and compiling materials
- Supports pre- and post-event follow-up efforts, including gathering and confirming data from hotel partners and other stakeholders
- Responds to phone and email inquiries related to group travel or event planning, routing them appropriately
- Helps coordinate and support Familiarization (FAM) tours and site visits for prospective clients
- Assists with industry research, database clean-up and compiling mailing/contact lists
- Maintains accurate and up-to-date files for sales records and documentation
- Provides exceptional customer service to Welcome Center visitors and DMO clients, offering accurate information about Waco's attractions, events, and hospitality offerings to enhance visitor experiences
- Participates in basic destination knowledge training provided by the DMO to stay informed about Waco's tourism offerings and deliver accurate information to visitors
- Serve as a backup Welcome Center representative, greeting visitors, providing tourism information, and assisting with merchandise sales as needed
- Maintains confidentiality of work-related issues, client information, and City of Waco data, adhering to all policies and standards
- Adapts to a flexible schedule, including regular weekend shifts and occasional evenings, to support Welcome Center and Mobile Welcome Center operations
- Performs other related duties as assigned to support the DMO's mission and the City of Waco
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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