Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Dental
Vision
403(b) with employer contribution
short-term disability
Paid Time Off
employee discount
Education Reimbursement
Job Description
MHC Healthcare is a renowned Federally Qualified Community Health Center (FQHC) with 13 locations throughout Tucson and Pima County, Arizona. As part of a mission to build a world-class integrated healthcare system, MHC Healthcare is dedicated to providing exceptional care to special populations and focused on improving health outcomes for its diverse patient base. The organization embodies the principles of service excellence and community wellness, making it a key healthcare provider in the region. MHC Healthcare offers a supportive work environment where employees are valued, and equal employment opportunities are provided regardless of race, gender, age, disability, or other protected... Show More
Job Requirements
- High school diploma or equivalency
- Experience as a cashier/receptionist in medical facility or public contact position preferred
- Bilingual may be required based on location
- Fingerprint Clearance Card through the Arizona Department of Public Safety or ability to obtain upon hire may be required
- Knowledge of cash handling
- Ability to provide exceptional customer service
- Knowledge of basic bookkeeping principles
- Ability to handle situational stress
- Ability to multi-task
- Computer literate
- Excellent communication and organizational skills
Job Qualifications
- High school diploma or equivalency
- Experience as a cashier/receptionist in a medical facility or public contact position preferred
- Bilingual may be required based on location
- Fingerprint Clearance Card through the Arizona Department of Public Safety or ability to obtain upon hire may be required
- Cash handling knowledge
- Ability to provide exceptional customer service to individuals from various cultural backgrounds
- Knowledge of basic bookkeeping principles
- Ability to handle situational stress in work environment
- Ability to multi-task
- Computer literate
- Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy
Job Duties
- Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
- Opens, closes and balances daily batches
- Prepares and submits deposit to the required manager for funds accepted
- Greets and checks in patients in a courteous, friendly and professional manner
- Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System registration fields
- Answers questions regarding patient account status
- Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient
- Determines patient's co-payment and collects it before services are rendered
- Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay
- Informs new patients of MHC's current payment policy
- Collects payments made to outstanding accounts
- Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified
- Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions
- Provides patients with information regarding cost of procedures
- Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services
- Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity
- Checks patient out in Practice Management System and schedules appropriate follow-up appointment
- Balances daily charges from encounters to charges entered in the computer
- Provides coverage for other health centers as required
- Participates in in-service/education regarding Quality Improvement or required job-focused education
- Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff
- Completes Incident Report accurately and follows procedures completely
- Makes daily reminder calls for future services/appointments
- Performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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