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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Salary
Range $40,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
401(k)
Employee assistance program
Good Sam Roadside Assistance
discounts
Paid parental leave
Tuition Reimbursement
Medical insurance
Dental Insurance
Vision Insurance
on the job training
Job Description
Camping World is a leading retailer in the RV industry, known for delivering quality products and exceptional customer service to outdoor enthusiasts across the United States. As an established company in the recreational vehicle market, Camping World provides not just RVs but also supplies, services, and expertise to help customers enjoy their camping adventures to the fullest. The company is committed to fostering a supportive and dynamic work environment that promotes career growth, employee development, and engagement.
Camping World is currently seeking a Delivery Coordinator to join their expanding team. This role is commission-based with uncapped commissions, offering a uniqu... Show More
Camping World is currently seeking a Delivery Coordinator to join their expanding team. This role is commission-based with uncapped commissions, offering a uniqu... Show More
Job Requirements
- minimum one year of customer service experience preferred
- strong communication skills, verbal and written
- excellent organization and follow-up abilities
- proficient computer and multitasking skills
- strong independent problem-solving ability
- ability to follow department procedures and policies
- excellent customer relations and clerical accuracy
- valid driver's license preferred
Job Qualifications
- minimum one year of customer service experience preferred
- strong communication skills, verbal and written
- excellent organization and follow-up abilities
- proficient computer and multitasking skills
- strong independent problem-solving ability
- ability to follow department procedures and policies
- excellent customer relations and clerical accuracy
- valid driver's license preferred
Job Duties
- guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience
- ensure a thorough and professional RV demonstration occurs for every new owner
- perform final quality inspection prior to delivery
- introduce guests to the Service Advisor team and schedule their first service appointment
- follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation
- create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines
- create and submit all "Owed to Customer" work orders using the approved process and turn them over to External Advisors for completion
- track all work orders through completion and final billing
- attend the daily 2.3.8. meeting to provide delivery updates on all sold units
- communicate proactively with Sales and F&I Managers regarding any potential delivery delays
- monitor shop workload to coordinate spot deliveries as needed
- oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery
- create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion
- confirm delivery date and time with Sales
- review all sale inclusions for accuracy
- ensure delivery-day expectations are clearly communicated to each customer
- maintain accurate delivery documentation, including keys, owner's manuals, warranties, and paperwork
- perform additional administrative duties and other essential tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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