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Job Overview
Work Schedule
Standard Hours
Day Shifts
Benefits
Holidays and Paid Time Off
Parental leave
retirement savings plan
Annual Bonus Opportunity
Employee assistance program
short-term and long-term disability plans
basic life insurance
Health savings account
wellness programs
LifeLock Identity Theft Protection
Paid training
Linked-In learning
Medical insurance
Dental Insurance
Vision Insurance
Employee/dependent life insurance
Employee/dependent accidental death and dismemberment insurance
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Limited purpose flexible spending account
Job Description
Atmos Energy Corporation is a leading natural gas distributor recognized for its commitment to safety, customer satisfaction, and community engagement. As one of the largest natural-gas-only distributors in the United States, Atmos Energy serves millions of customers across multiple states with a strong focus on reliability and efficient service. The company prides itself on fostering a positive workplace culture that emphasizes inclusion, diversity, and professional growth. Atmos Energy offers competitive compensation, comprehensive benefits, and a supportive environment for employees to thrive and contribute meaningfully to the company’s success.
The company is currently seeking a Bilingual Customer Service Representative profi... Show More
The company is currently seeking a Bilingual Customer Service Representative profi... Show More
Job Requirements
- High school diploma or general equivalency diploma (GED)
- successful completion of Customer Service Assessment
- excellent verbal and written communication skills
- ability to perform basic math operations including addition, subtraction, multiplication, and division
- intermediate computer skills
- experience with a Customer Information System is a plus
- ability to work indoors
- ability to perform physical activities such as bending, stooping, grasping, reaching, twisting, turning, or lifting occasionally
- ability to sit for long periods of time
- willingness to undergo pre and post-employment drug screening as required by Department of Transportation and Pipeline Hazardous Material Safety Administration
- safety sensitive position compliance
Job Qualifications
- High school diploma or general equivalency diploma (GED)
- successful completion of Customer Service Assessment demonstrating communication and customer service skills
- excellent verbal and written communication skills
- ability to perform basic addition, subtraction, multiplication, and division
- intermediate computer skills for data entry, reference and/or retrieval tasks
- previous experience with a Customer Information System is a plus
Job Duties
- Responds to current and prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements
- receives and processes basic transactions and requests based on designated level of authority
- addresses customer issues utilizing current company policies and procedures
- corrects errors on customer accounts to ensure accuracy using an online Customer Information System
- researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required
- handles customer calls to ensure responsiveness to natural gas and other potential emergency situations
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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