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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $33.00 - $38.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
On-site fitness center
Job Description
Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials, with a robust workforce exceeding 9,000 employees across 14 strategically located branches. Established over 45 years ago, Uline has built a reputation for delivering legendary customer service and dependable solutions that keep businesses running smoothly. Headquartered in Kenosha, Wisconsin, Uline continues to expand its presence while maintaining a commitment to employee growth, stability, and a drug-free workplace environment. Uline is proud to offer a comprehensive range of career opportunities featuring competitive pay and substantial benefits to foster both personal and professional development. This... Show More
Job Requirements
- High school diploma or equivalent
- Three or more years of customer service experience
- Effective communication skills
- Ability to work on-site
- Willingness to lead and develop a team
- Prior leadership or supervisory experience preferred
- Commitment to a drug-free workplace
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- Three or more years of customer service experience
- Two or more years of leadership or supervisory experience preferred
- Effective communication skills
- Ability to coach and motivate a team
- Strong problem-solving skills
- Proficient in evaluating customer service quality and providing constructive feedback
Job Duties
- Coach and develop customer service representatives in product knowledge, policies, procedures, and performance metrics
- Review customer interactions via phone, email, and other channels to evaluate quality and provide coaching and performance reviews
- Provide feedback to management on process improvements to enhance efficiency and customer satisfaction
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
- Handle escalated customer issues and provide weekly support for customer interactions
- Maintain high standards of customer service and team performance
- Support career development and growth of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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