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Whole Foods Market logo

Customer Service Supervisor - Full Time

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $15.50 - $29.20
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
retirement plan benefits
Store discount
Paid Time Off
other benefit programs

Job Description

Whole Foods Market is a leading natural and organic foods supermarket known for its dedication to healthy living and environmental sustainability. More than just a grocery store, it actively promotes personal growth and meaningful change within the communities it serves. Whole Foods Market's mission focuses on nourishing people and the planet through a range of impactful initiatives including improving eating habits, supporting school garden grants, providing access to fresh food in underserved areas, fighting poverty in developing countries, and various other community-driven efforts. Their commitment goes beyond mere retail business; they strive to revolutionize the grocery industry while setting high... Show More

Job Requirements

  • Must be able to lift 50 lbs
  • in an 8-hour workday standing or walking 6-8 hours
  • hand use includes single grasping, fine manipulation, pushing and pulling
  • work requires bending, twisting, squatting, and reaching motions
  • exposure to FDA approved cleaning chemicals
  • exposure to temperatures of 90 degrees Fahrenheit
  • ability to work in wet and cold environments
  • ability to work a flexible schedule including nights, weekends, and holidays as needed
  • ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery

Job Qualifications

  • 12 plus months retail experience

Job Duties

  • Delivers outstanding customer experience and holds all team members accountable for delivering outstanding customer service
  • establishes clear expectations for balancing in-store customer service and completing online orders
  • monitors in-store and online customer flow and assigns customer service-related and online order completion tasks balancing the needs of all customers
  • seeks awareness of relevant competitors and industry trends
  • ensures an effective and efficient response to customer questions, requests, and or concerns
  • supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners including Amazon delivery drivers
  • fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
  • maintains team member safety and security standards
  • ensures compliance with relevant regulatory rules and standards
  • develops, coaches, mentors, and motivates team members to sustain a high performing team and minimize turnover
  • maintains cleanliness of workspaces including staging area and coolers
  • maintains security of equipment such as MSRs, phones, currency counters
  • proactively identifies process improvement opportunities
  • consistently communicates and models WFM core values, leadership principles, and supports goals

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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