Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) plan with Company Match
Paid Time Off
Employee assistance program
Global bonus plan
Employee Referral Program
Paid holidays
Job Description
QuidelOrtho is a global leader in the field of in vitro diagnostics, formed from the unification of Quidel Corporation and Ortho Clinical Diagnostics. This esteemed company enjoys a robust presence in more than 130 countries and employs over 6,000 dedicated professionals worldwide. It excels in innovative immunoassay and molecular testing, clinical chemistry, and transfusion medicine, providing accurate, rapid, and consistent diagnostic answers that span a wide range of healthcare environments—from homes to hospitals and labs to clinics. QuidelOrtho’s commitment to quality and customer satisfaction has positioned it as a trusted name that healthcare providers and patients can rely on for... Show More
Job Requirements
- Education: high school diploma or equivalent required
- Ability to multi-task and manage multiple conflicting priorities
- Ability to maintain composure through stressful situations
- Proficient in Microsoft Office applications
- Excellent written and oral communication skills required
Job Qualifications
- High school diploma or equivalent
- Excellent written and oral communication skills
- Proficient in Microsoft Office applications
- Ability to multi-task and manage multiple conflicting priorities
- Ability to maintain composure through stressful situations
- Associates or Bachelor’s degree preferred
- 1-3 years’ experience in customer-facing role preferred
Job Duties
- Manage the end-to-end customer order lifecycle across multiple channels (phone, fax, email, e-commerce), ensuring accuracy, compliance, and timely fulfilment
- Serve as the primary contact for customer inquiries and complaints, applying analytical problem-solving to deliver timely, closed-loop resolutions that reduce repeat contacts
- Analyze reports and customer interaction data to identify trends, anticipate needs, and support proactive outreach that aligns with business priorities
- Maintain and ensure integrity of customer account data in order management systems, enabling accurate transactions and reliable business insights
- Collaborate cross-functionally with Supply Chain, Sales, Marketing, Technical Support and other internal partners to resolve order exceptions and implement preventive solutions
- Monitor performance against individual metrics (e.g., productivity, order accuracy, call quality, response times) and recommend process enhancements to improve customer experience
- Exercise sound judgment in time-sensitive, patient-impacting situations to balance risk, compliance, and service continuity for diagnostic testing
- Flexible scheduling based on business need, including non-traditional options within Monday through Saturday 7am-8:30pm EST
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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