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Customer Service Representative - Day shifts - Weekdays - Work from Home
Job Overview
Employment Type
Full-time
Benefits
Paid training
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee wellness programs
Job Description
TP is a global, digital business services company dedicated to delivering the most advanced, digitally powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways. With a workforce that exceeds 500,000 passionate and inspired people speaking more than 300 languages, TP operates on a scale that combines both global reach and local presence. This unique combination allows TP to be a force for good by supporting its communities, clients, and the environment in impactful ways. The company stands out for its balanced approach that fuses high-tech solutions with high-touch service, leveraging deep industry... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Must have internet with minimum subscribed download rate of 15 Mbps and upload rate of 5 Mbps
- Internet must not be satellite, mobile data, P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Job Duties
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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