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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $32.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Complete health insurance coverage
401(k) with 6% employer match
multiple bonus programs
Paid holidays
Generous Paid Time Off
Tuition assistance program
On-site fitness center
Job Description
Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, boasting over 9,000 employees across 14 locations. Known for its stability and successful growth in the distribution industry, Uline is committed to providing exceptional service and quality products to customers. The company values its employees and promotes a professional, collaborative work environment where continuous learning and development are prioritized. Uline operates drug-free workplaces and requires all new hires to complete a pre-employment hair follicle drug screening. All positions are on-site, supporting a close-knit team dynamic that encourages peer mentoring, relationship-building, and career advancement opportunities.... Show More
Job Requirements
- High school diploma or equivalent
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus but willingness to learn is essential
- Ability to work on site
- Pass pre-employment hair follicle drug screening
- Ability to use computer and customer service technology effectively
Job Qualifications
- High school diploma or equivalent preferred
- Bachelor's degree preferred
- Excellent problem-solving skills
- Strong listening and communication skills
- Ability to learn quickly and adapt
- Prior customer service experience is a plus but not required
- Ability to work in a fast-paced environment
- Comfort with using technology for customer service
Job Duties
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- Be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
- Provide exceptional customer support with attention to detail and accuracy
- Collaborate with team members to achieve customer satisfaction goals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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