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Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $17.50 - $24.00
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

Full-time shifts available
Part-time shifts available
Direct Deposit
Competitive weekly pay
health and wellness packages
Education reimbursement program
shift differential pay
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a prominent retail company operating in the energy sector, specializing in the sale of gasoline and convenience products. As part of a trusted network of retail service stations, CSI is committed to delivering quality products and outstanding customer service. With a widespread presence, CSI ensures that customers have access to fueling and essential convenience items in a safe and welcoming environment. The company underscores its dedication to safety, teamwork, and a positive workplace atmosphere, encouraging self-motivated and dependable individuals to join their team. CSI's core values are embodied in their motto, "People First, Excellence Always,"... Show More

Job Requirements

  • Must be at least 18 years of age or older to work in California and Oregon locations
  • Must be at least 21 years of age or older to work in Washington locations
  • Must be at least 21 years of age or older to work graveyard shift from 10pm to 6am
  • Must be at least 21 years of age or older to work in management positions
  • Available to work a variety of hours including early mornings, evenings, weekends, overnight shifts, and holidays
  • Regular and punctual attendance is expected
  • Ability to stand and walk for long periods on hard and uneven surfaces
  • Ability to bend, lift, push, and move products using proper lifting techniques
  • Follow team-lift concept if objects are too heavy or awkward and if over 25 pounds
  • Must work safely with equipment that can reach very high temperatures
  • Frequent handwashing and attention to cleanliness
  • Moderate exposure to walk-in coolers and freezers at 34 F or lower
  • Periodic exposure to outdoor conditions during daylight hours

Job Qualifications

  • Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions
  • Able to effectively communicate with customers and/or coworkers
  • Must possess up-to-date food handling certificates as required by law in specific locations
  • Cooking or restaurant experience preferred
  • Strong attention to detail
  • Ability to handle challenging situations professionally
  • Able to work independently and in team settings

Job Duties

  • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs
  • Report accidents or incidents to the manager immediately
  • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations
  • Work professionally with vendors and contractors
  • Regular and punctual attendance is expected
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
  • Provide exceptional guest service by greeting and thanking all customers while making eye contact
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures, including retail and fuel sales transactions
  • Maintain cash drawer to be at or below maximum level
  • Secure all funds in safe and perform cashier reconciliation at each end of shift
  • Perform consistent station cleaning of the indoor and outdoor facilities
  • Prepare food and hot beverage products
  • Manage ExtraMile and/or KKC foodservice and beverages to maximize sales and minimize loss
  • Actively promote store specials and marketing programs
  • Cross-check price of delivered goods for accuracy
  • Distribute delivered goods in an orderly manner throughout the store and ensure shelves are full
  • Observe local law requirements in activating and filling vehicle fuel tanks (Oregon only)
  • May perform other duties as assigned by management

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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