Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
mental health benefits
telehealth benefits
Paid Time Off
Tips
Employee Discounts
Flexible Schedule

Job Description

Destination Pet LLC is a pioneering pet care company committed to enhancing the lives of pet families through a dedicated and united team known as One Pack. Established in 2016, Destination Pet has quickly risen as a leader across the pet care industry, offering a comprehensive range of services including day care, boarding, grooming, training, and veterinary care. They pride themselves on creating a connected care network of trustworthy partners who bring innovative solutions every day, revolutionizing how pet care is delivered nationwide. Their community-oriented approach ensures pets feel at home and their owners feel at ease with dependable, loving... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to lift 40 lbs
  • Availability on evenings, weekends, and holidays
  • Must be able to stand, walk, climb stairs frequently
  • Previous experience in customer service or retail preferred
  • Exposure to cleaning supplies, pet hair, and accidents
  • Strong multitasking and communication skills

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Strong communication skills across phone, in-person, and email
  • Comfortable with multi-line phones and computer systems
  • Ability to remain calm under pressure and maintain professionalism
  • Problem-solving skills
  • Experience in customer service or retail preferred
  • Passion for pets and people

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort but with more shedding
  • Answering phones with a smile in your voice and multi-tasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file because safety first
  • Managing check-ins and check-outs with efficiency and a personal touch and the occasional treat
  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
  • Responding to complaints with patience and professionalism even when it's clearly the cat's fault
  • Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
  • Jumping in to support other team members whenever needed
  • We're all in this together

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.