Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.22
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Fly for free
Retirement Plan
Profit sharing
Health Insurance
Shift premiums
overtime pay
Paid Time Off
Job Description
Southwest Airlines, one of the premier low-cost carriers in the United States, stands out for its commitment to providing an exceptional travel experience combined with outstanding employee support. Founded over four decades ago, Southwest Airlines has grown into an airline renowned for its top-notch customer service, employee-friendly policies, and a corporate culture that emphasizes respect, creativity, and innovation. Based in Dallas, Texas, Southwest Airlines operates an extensive network with thousands of daily flights connecting numerous destinations across the country and beyond. The airline is celebrated not just for its operational efficiency and cost-effective services but also for cultivating an inclusive... Show More
Job Requirements
- Must be a resident of the State of Arizona
- no interviews for customer service agent position at PHX in the past 12 months
- U.S. citizenship or current authorization to work in the U.S.
- no work authorization sponsorship available
- ability to obtain SIDA badge and meet airport requirements
- may be required to obtain Customs Seal for international flights
- ability to lift/move items up to 70 pounds regularly
- ability to climb, bend, kneel, and stand frequently for extended periods
- must maintain well-groomed appearance
- ability to work shifts including early mornings, late nights, weekends, holidays, and overtime
- compliance with attendance standards
- ability to effectively communicate verbally and in writing
- ability to work under tight time constraints for aircraft turnaround
Job Qualifications
- No education requirement
- no prior experience required
- ability to complete customer service agent training program with 80% or higher
- ability to type and use a computer keyboard with sufficient speed
- ability to read, follow instructions, and learn ticketing procedures and rules
- ability to work well in team environments
- good written and oral communication skills
- ability to handle stressful situations
- awareness of hazardous situations and emergency handling
- ability to communicate effectively face-to-face, by telephone, and on public address systems
- ability to meet appearance standards
- U.S. citizenship or work authorization
- at least 18 years of age
Job Duties
- Provide friendly service and maintain positive relationships with customers
- work cooperatively to ensure company success
- provide customer service for travelers using ticketing, baggage, and cargo services
- operate computerized point-of-sale systems for ticketing and check-in
- handle cash, checks, credit cards, travel vouchers, and coupons for payment
- manage baggage and cargo check-in
- answer phone calls, page customers, resolve complaints, and assist as needed
- manage boarding procedures efficiently
- handle mishandled customers due to oversells, delays, or damaged luggage
- provide current fare, schedule, reservation, and flight information
- complete required forms and reports
- write irregularity and complaint reports
- meet physical ability requirements
- perform other duties as directed by leaders
Job Qualifications
Experience
No experience required
Job Location
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