Hawaiian Airlines

Customer Service Agent - Hilo - (Full-Time)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k Match
bonus plans
Paid Time Off

Job Description

Hawaiian Airlines is a premier airline carrier that embodies the spirit of aloha by providing exceptional service and hospitality to travelers visiting the Hawaiian islands and beyond. As a well-established company in the aviation industry, Hawaiian Airlines is dedicated to delivering a memorable travel experience through its commitment to customer care, safety, and community engagement. The airline operates with a strong focus on sustainability and respect for the local culture and environment, making it a leader in its field within the Pacific region.

Joining Hawaiian Airlines means becoming part of a vibrant 'ohana (family) that values diversity, inclusivity, and a ... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum age of 18
  • Valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
  • Authorized to work in the U.S.
  • Flexible to work varied shifts including nights, weekends and holidays
  • Ability to meet physical demands including lifting up to 70 lbs occasionally and up to 50 lbs frequently
  • Must be able to bend, stoop, squat, reach and grasp

Job Qualifications

  • Possess computer skills with the ability to learn and use new software applications
  • Possess exceptional interpersonal and communication skills including verbal, written and listening
  • Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
  • Ability to communicate in English
  • High school diploma or equivalent
  • Previous airline experience preferred
  • Customer service experience in the hospitality industry preferred

Job Duties

  • Greet and assist guests with travel needs in a fast-paced environment
  • Sell tickets, process ticket changes, create and book reservations
  • Ensure FAA, company and airport regulations are followed
  • Enforce safety and security measures and protect sensitive zones
  • Account for cash and credit card transactions
  • Check and correct airport reports and other documents
  • Implement standard procedures during overbooked, irregular flights and denied boarding situations
  • Identify and escalate issues as required
  • Perform other related duties as required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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