Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free standby travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k Match
quarterly bonus plan
Paid Time Off
Job Description
Hawaiian Airlines is a well-established airline known for its dedication to hospitality and exceptional customer service, rooted deeply in the spirit of aloha. As Hawaii's flagship carrier, Hawaiian Airlines plays a vital role in connecting the Hawaiian Islands with the rest of the world. The company prides itself on not only delivering safe and reliable air transport services but also fostering a warm, welcoming atmosphere for its guests and employees alike. Hawaiian Airlines has a strong commitment to taking care of its people, the environment, and the diverse communities it serves, making it a respected and beloved institution in the... Show More
Job Requirements
- High school diploma or equivalent
- minimum age of 18
- must be authorized to work in the U.S.
- possess computer skills with the ability to learn and use new software applications
- possess exceptional interpersonal and communication skills
- excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
- ability to meet the physical demands of the position, including lifting up to 70 lbs occasionally and 50 lbs frequently
- must be able to bend, stoop, squat, reach and grasp
- must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
- flexible to work varied shifts including nights, weekends and holidays
- ability to communicate in English
Job Qualifications
- High school diploma or equivalent
- possess computer skills with the ability to learn and use new software applications
- possess exceptional interpersonal and communication skills including verbal, written and listening
- excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
- ability to meet the physical demands of the position which includes the ability to lift up to 70 lbs occasionally and up to 50 lbs frequently
- must be able to bend, stoop, squat, reach and grasp
- must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
- flexible to work varied shifts including nights, weekends and holidays
- ability to communicate in English
- minimum age of 18
- must be authorized to work in the U.S.
- previous airline experience preferred
- customer service experience in the hospitality industry preferred
Job Duties
- Greet and assist guests with travel needs such as answering questions, checking-in guests, boarding flights
- receive, unload, unpack, check and identify all incoming material
- sell tickets, process ticket changes, create and book reservations
- ensure FAA, company and airport regulations are followed
- enforce safety and security measures and protect sensitive zones
- account for cash and credit card transactions
- check and correct airport reports and other documents
- implement standard procedures during overbooked, irregular flights and denied boarding situations
- solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers
- identify and escalate issues as required
- perform other related duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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