Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Tuition Reimbursement
Employee assistance program
Job Description
Jet Aviation, established in 1967, is a globally recognized leader in aviation services, renowned for its dedication to crafting smooth and seamless flight experiences. Starting from a single hangar in Basel, Switzerland, the company has expanded significantly to employ over 4,500 professionals across approximately 50 locations worldwide. Jet Aviation offers a wide range of specialized services including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed Base Operations (FBO), maintenance for both Fixed and Rotary Wing aircraft, and staffing solutions. This extensive service portfolio makes Jet Aviation a comprehensive service provider in the aviation industry, trusted by customers and aviation... Show More
Job Requirements
- High school diploma/GED or equivalent
- 1-2 years of experience in an FBO or customer service-related field
- Proficient English language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and excellent multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team-oriented mindset with a passion for delivering outstanding service
- Must obtain an Airport ID Badge within 30 days of employment
- Personal values aligned with Jet Aviation's core values (Trust, Honesty, Alignment, Transparency)
Job Qualifications
- High school diploma/GED or equivalent
- 1-2 years of experience in an FBO or customer service-related field
- Hospitality experience preferred
- Proficient English language and communication skills
- Strong customer orientation
- Excellent multi-tasking abilities
- Ability to remain calm and effective under pressure
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team-oriented mindset
- Passion for delivering outstanding service
- Personal values aligned with Jet Aviation's core values (Trust, Honesty, Alignment, Transparency)
- Must obtain an Airport ID Badge within 30 days of employment
Job Duties
- Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner
- Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations
- Perform generalist duties within the Customer Support/ Operations function
- Provide information about Jet Aviation's services, identifying opportunities to enhance customer relationships
- Recommend and implement programs to support customer needs
- Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services
- Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws
- Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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