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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.25 - $20.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible spending account
Job Description
FORSHAW is a leading company dedicated to providing exceptional pest management products and services. With a mission centered around supplying confidence through a steadfast commitment to people, partners, and performance, FORSHAW has established a reputation for reliability and excellence within the pest control industry. The company thrives on building strong relationships with its strategic partners while maintaining operational excellence and fostering a culture grounded in family, trust, partnership, urgency, and professionalism. FORSHAW prides itself on its collaborative environment and commitment to ensuring every stakeholder feels supported and valued.
The role being offered is centered on delivering confidence to strategi... Show More
The role being offered is centered on delivering confidence to strategi... Show More
Job Requirements
- Experience in customer service, account support, operations, or a related role
- Strong communication skills
- ability to manage multiple priorities and time-sensitive work
- Professionalism, accountability, attention to detail
- comfort collaborating across teams
- Familiarity with ERP, order tools, support platforms preferred, such as Outlook, Teams, and dashboards
- Professional pest management product knowledge or industry experience preferred
- Prolonged periods of sitting at a desk and working on a computer
- Regular use of standard office equipment such as computers, phones, printers
- Ability to move throughout the office as needed to collaborate with internal teams
- Ability to occasionally lift or move items up to 15 pounds
Job Qualifications
- Experience in customer service, account support, operations, or a related role
- Strong communication skills
- ability to manage multiple priorities and time-sensitive work
- Professionalism, accountability, attention to detail
- comfort collaborating across teams
- Familiarity with ERP, order tools, support platforms preferred, such as Outlook, Teams, and dashboards
- Professional pest management product knowledge or industry experience preferred
Job Duties
- Own partner communication for assigned strategic accounts, providing proactive, clear updates
- Coordinate with departments across the organization, vendors, and support teams to keep execution aligned
- Manage orders including standard, special, and drop ship, as well as exceptions such as backorders, substitutions, bill-and-hold, special handling, and freight constraints
- Resolve time-sensitive issues tied to orders, freight, products, and accounts receivable
- escalate recurring issues appropriately
- Validate order accuracy and communicate status and resolution clearly to partners
- Support promotions outreach and partner planning using dashboards and reporting tools
- Support ForeSight users with basic troubleshooting and guided escalation
- document recurring issues and help improve processes
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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