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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.37
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
discounts
Job Description
American Airlines is the world’s largest airline and one of the most iconic brands in the travel industry. With an extensive network reaching 365 destinations on more than 6,800 daily flights, American Airlines connects people around the globe and provides world-class service through its team of dedicated professionals. As part of the airline's commitment to excellence, American Airlines offers its employees a dynamic workplace where diversity, inclusion, and innovation are at the forefront. The company prides itself on fostering a supportive environment that encourages growth, development, and work-life balance. Joining American Airlines means becoming part of a global family that... Show More
Job Requirements
- High school diploma or GED or international equivalent
- must be 18 years of age or older
- read, write, fluently speak and understand the English language
- bilingual language skills may be required in some locations
- valid driver’s license as required by local authorities
- completion of pre-employment drug screen, comprehensive background check, and/or fingerprinting
- fulfillment of FAA criminal background check to qualify for airport security identification display areas access
- ability to secure airport authority and/or US Customs security badges if applicable
- authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- must be 18 years of age or older
- read, write, fluently speak and understand the English language
- bilingual language skills may be required in some locations
- applicable valid driver’s license as required by local authorities
- completion of pre-employment drug screen and background check
- fulfillment of FAA criminal background checks for airport security access when applicable
- authorized to work in the U.S.
- working knowledge of Sabre or other Passenger Service Systems preferred
- previous face to face customer service experience preferred
- ability to work in a fast-paced environment preferred
Job Duties
- Greet customers when they enter the airport or arrive in the ticket area
- monitor the ticket counter area to ensure compliance with safety policies and procedures
- assist customers with self-service kiosk check-in and kiosk baggage processing
- service and maintain kiosk machines such as loading paper and cleaning surfaces
- troubleshoot kiosk technology issues and communicate with IT for additional servicing
- verify that customers’ carry-on baggage complies with FAA and American Airlines policies
- verify and clear travel documents for international travelers using the Timatic database
- assist customers with checked baggage processing including completing credit card transactions and self-tagging
- queue lines in ticket counter areas based on departure times and assistance needs
- accept and activate customers’ self-tagged baggage
- physically move baggage throughout the ticket counter area
- assist customers with checking assistive devices and oversized items
- refer customers to customer service agents when appropriate
- perform clearance and verification of documents at kiosks
- assist with physical movement of non-ambulatory customers in terminal areas
- assist unaccompanied minors with boarding and deplaning
- provide customers with gate information and directions
- perform paging activities to announce important information or lost items
- perform additional related duties as directed by management
- report to work on time and adhere to shift schedules including overtime and holidays
- complete job-relevant trainings
- adhere to government regulations such as DOT, FAA, and TSA
- adhere to company policies and performance standards
- wear uniforms as required
- provide quality customer service in accordance with American Airlines guidelines
- use internal resources and systems during customer interactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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