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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.25 - $17.00
Work Schedule
Flexible
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) plan with contribution matching
Job Description
Aaron's is a leading retail company specializing in lease-to-own furniture, electronics, appliances, and computers. Established with the mission to provide customers with flexible payment options and quality products, Aaron's has grown into a trusted name in the retail industry. The company operates numerous corporate retail stores throughout the United States and Canada and is committed to delivering excellent customer service and fostering long-lasting relationships with clients. Aaron's emphasizes a culture of respect, integrity, and community involvement, which has helped it maintain a loyal customer base and achieve consistent growth.
The role of a Customer Accounts Advisor at Aaron's ... Show More
The role of a Customer Accounts Advisor at Aaron's ... Show More
Job Requirements
- United States at least 21 years old with a valid state driver’s license and compliance with the company’s driver qualification policy including satisfactory MVR
- Canada at least the age of 18
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly
- Two years of retail or customer service experience preferred
- High school diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
Job Qualifications
- High school diploma or equivalent preferred
- Two years of retail or customer service experience preferred
- Excellent interpersonal and communication skills
- Strong multitasking, organizational, negotiation and persuasion skills
- Proficient computer skills
- Ability to work varying hours from 8 am to 9 pm
- Ability to lift up to 50 lbs without help and up to 300 lbs with the assistance of a dolly
Job Duties
- Attain and upkeep customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- Direct contact with customers who have not renewed their lease agreements both in-home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the sales team as needed
- Perform any reasonable duties requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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