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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.50 - $19.50
Work Schedule
Flexible
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Performance incentives
career training
Job Description
Aaron's is a leading company in the retail leasing industry, well-known for providing flexible ownership solutions for furniture, electronics, appliances, and computers. With its deep commitment to customer satisfaction and responsible lease ownership, Aaron's has established itself as a trusted name across its numerous corporate retail stores. The company prides itself on creating meaningful connections with customers and offering outstanding career opportunities for its team members. Aaron's focuses on fostering a supportive work environment where employees can grow professionally and contribute to the company's success. This Customer Accounts Advisor role is an essential part of Aaron's corporate retail team, blending... Show More
Job Requirements
- United States at least 21 years old with a valid state driver's license and compliance with the Company's driver qualification policy including satisfactory MVR (driving record)
- Canada at least the age of 18
- must meet DOT requirements to obtain certification in required states (United States)
- ability to work schedule of hours varying from 8 am to 9 pm
- ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- two years of retail/customer service experience preferred
- high school diploma or equivalent preferred
- excellent interpersonal and communication skills
- high energy with the ability to effectively perform all functions of the store and multitasking effectively
- proper telephone etiquette
- uphold the Aaron's brand and protect company assets
- maintain a professional appearance
- proficient computer skills
Job Qualifications
- Two years of retail/customer service experience preferred
- high school diploma or equivalent preferred
- excellent interpersonal and communication skills
- high energy with the ability to effectively perform all functions of the store and multitasking effectively
- proper telephone etiquette
- proficient computer skills
- uphold the Aaron's brand and protect company assets
- maintain a professional appearance
Job Duties
- Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
- direct contact with customers who have not renewed their lease agreement(s) both in home visits and over the phone
- sell customers on the benefits of timely lease agreement renewal payments
- assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- assist with merchandise returns and guest deliveries as directed by management
- clean and certify merchandise in the Quality Assurance Center for all items personally returned
- complete and maintain weekly vehicle maintenance sheet and route sheets daily
- load, secure and protect product in company vehicle
- safely operate company vehicle
- assist the Sales Team as needed
- any reasonable duties requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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