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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Courtyard Bloomington Normal hotel is a premier hospitality establishment located just a block off Veteran's Parkway in Normal, Illinois. Centrally positioned near Illinois State University, this hotel serves a diverse clientele including visitors to major corporations such as State Farm Insurance, Country Financial Insurance, and Mitsubishi Motors Manufacturing of America, as well as tourists and business travelers exploring the Bloomington Normal area. Known for its commitment to excellent guest service, the hotel offers easy access to local attractions such as the Illinois Shakespeare Festival, Miller Park Zoo, Children's Discovery Museum, and various shopping and dining venues including Eastland Mall... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in the hotel or related field
- Previous supervisory experience preferred
- Must have a valid driver's license
- Compliance with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- High School diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Knowledge of hospitality software and front office operations
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Manage reservations, VIP requests, and guest inquiries to provide personalized service
- Track logs, manage messages and packages, and ensure front desk operations run seamlessly
- Monitor room rates, packages, and promotions to optimize revenue while ensuring guest satisfaction
- Lead, train, and build a strong front desk team fostering communication and collaboration
- Address guest concerns and workplace issues promptly and effectively while maintaining safety and standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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