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Country Inn and Suites- Night Auditor
Job Overview
Compensation
Hourly
Range $14.50 - $19.50
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Paid holidays
Job Description
This position is with a reputable hotel known for its commitment to guest satisfaction and quality service. The hotel operates with a high standard of excellence, offering comfortable accommodations and a range of amenities to both business and leisure travelers. As a leader in the hospitality industry, the hotel emphasizes customer-centric approaches and fosters a supportive work environment that encourages professional growth and development. Employment is typically full-time with a focus on third shift availability, ensuring that night-time guest needs are met efficiently and effectively. Salary ranges are competitive within the hospitality sector and commensurate with experience and skills. Show More
Job Requirements
- Availability to work 3rd shift
- ability to handle cash and credit card transactions accurately
- excellent telephone etiquette
- strong customer service orientation
- ability to multitask and prioritize in a fast-paced environment
- professional appearance and demeanor
- basic knowledge of hotel safety and emergency procedures
- willingness to comply with uniform and grooming standards
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- basic computer skills
- strong communication and interpersonal skills
- ability to work independently and in a team
- knowledge of hotel operations and front desk procedures
- experience with property management systems is an advantage
Job Duties
- Checks guests in and out of the hotel in a thorough and accurate manner
- sells guest rooms to walk-in guests and reservations using established selling procedures and yield management techniques
- answers and transfers all incoming telephone calls using proper telephone etiquette
- provides customer service including message taking, setting wake up calls, providing directions and other information as needed
- follows proper cash and credit card handling procedures
- accurately completes required paperwork and cash out procedures
- completes a bucket-to-board daily
- communicates information to other shifts in the daily log book
- has a thorough understanding of hotel equipment used at the front desk
- ensures hotel equipment such as fax machines, copiers, and the PMS system are maintained properly and secured
- provides excellent customer service that goes above and beyond guest expectations
- conducts themselves in a professional, courteous manner at all times
- observes the company's 10-4 rule
- immediately addresses all guest requests
- finds answers rather than saying no to guests
- presents a professional image by wearing clean, pressed uniform and name tag according to company policy
- communicates with superiors and co-workers about guest room status, guest requests, and maintenance issues
- utilizes the daily log book to coordinate information across shifts
- provides safety and security for the hotel and guests by following key control and emergency procedures
- participates confidently in emergency training
- observes guest confidentiality and uses safe lifting procedures
- reports all incidents and injuries appropriately
- provides input on hotel operations, participates in training and skill development
- completes any other tasks requested by supervisors including training new associates
- performs all other duties as assigned
Job Location
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