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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
JW Marriott Miami Turnberry Resort & Spa, located in Aventura, Florida, is a luxurious destination known for its exceptional hospitality, world-class amenities, and stunning surroundings. Owned and operated by Fontainebleau Development, an independent franchisee, this resort is part of the renowned JW Marriott brand, which is synonymous with upscale accommodations and superior service. The resort offers a full range of services including fine dining, spa treatments, recreational activities, and event hosting, making it a preferred choice for travelers seeking both relaxation and adventure in South Florida. As a full-service resort, JW Marriott Miami Turnberry focuses on providing memorable experiences through... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- minimum of 5 years of experience in food and beverage management
- proven track record of managing operations in a luxury resort setting
- ability to handle guest concerns professionally and efficiently
- knowledge of Department of Health regulations
- strong leadership and team-building skills
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- Experience in food and beverage management
- prior management experience in a luxury resort or similar environment
- strong knowledge of hospitality operations and guest service standards
- excellent organizational and leadership skills
- ability to manage financial aspects including budgeting and forecasting
- experience in staff recruitment, training, and development
- effective communication and interpersonal skills
- proficiency in menu knowledge including food and beverage pairings
Job Duties
- Manage the day-to-day operations, ensure quality standards, and meet the expectations of guests daily
- perform daily walk-through of restaurant, bar/lounge to ensure full compliance with Department of Health regulations and JW Marriott Turnberry Miami Resort & Spa standards
- handle guest concerns in a timely manner
- understand Associate positions well enough to perform duties in associates absence
- review staffing levels to ensure that guest service, operational needs and financial objectives are met
- menu knowledge (breakfast, lunch, dinner, bar, and wine pairing)
- develop specific goals and plans to prioritize, organize, and accomplish work
- ensure Associates receive on-going training to understand guest expectations
- manage service delivery in restaurant to ensure excellent service from point of entry to departure (e.g., greeting from host/hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return)
- oversee the financial aspects of the department including purchasing and payment of invoices
- ensure property policies are administered fairly and consistently
- manage the production of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- promote and maintain good employee relations between kitchen, stewarding and dining room Associates
- recruit, interview, and hire Associates
- conduct performance appraisals, coach and counsel, progressive corrective action, motivate, develop, and train
- ensure all daily rehearsal meetings are conducted
- participate in departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results
- perform any other reasonable duties as required by management
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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