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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a premier hospitality management company distinguished by its fully integrated approach to delivering outstanding client service across its portfolio of hotels. With a commitment to excellence, Driftwood prides itself on assembling the best talent in the hospitality industry, extending from every employee to every property it manages. The company culture at Driftwood empowers associates to take initiative, be proactive, and actively contribute to the success of their properties through clear and well-defined strategies and objectives. This approach not only fosters individual growth but also promotes team collaboration and operational excellence within the hospitality landscape.
Driftwood Hospitali... Show More
Driftwood Hospitali... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum of three years of progressive sales experience
- Experience in the hospitality industry preferred
- Must demonstrate strong negotiation and sales skills
- Ability to use Microsoft Office and hotel management systems like Delphi
- Capable of conducting internet research
- Commitment to weekly prospecting and client solicitation
- Strong customer development and relationship management expertise
- Knowledge of banquet and event operations
- Ability to manage room and meeting space inventories
- Understanding of contract management and legalities
- Financial management capability including P&L comprehension
- Excellent verbal, listening, and written communication skills
- Strong problem solving
- Ability to present effectively and organize work
- Physical ability to walk, stand, sit, and lift up to 10 pounds
- Flexibility to work varied shifts as hotel operates 24/7
Job Qualifications
- Three or more years of progressive sales experience
- Previous hospitality industry experience preferred
- Experience selling luxury brands and experiential services preferred
- Strong negotiating and creative selling skills
- Proficient with Microsoft Office and hotel systems including Delphi
- Ability to conduct market research
- Effective weekly prospecting and solicitation skills
- Knowledge of menu planning, food presentation, banquet and event operations
- Ability to manage guest room and meeting space inventories
- Strong customer relationship management skills
- Understanding of hotel operations impacting sales
- Knowledge of AV products and contract management
- Ability to understand financial statements and manage budgets
- Excellent communication and problem-solving skills
- Strong presentation and organizational skills
- Effective closing and persuasion skills
- Strong decision making abilities
Job Duties
- Builds top line revenue by following sales strategy guidelines set by Director of Sales and Marketing
- Identifies revenue opportunities based on event profiles
- Meets and exceeds individual revenue goals
- Manages customer budgets to maximize revenue and identify up-sell opportunities
- Acts as a mentor in the sales process and exceeds company sales standards
- Understands market including competition, economic trends, supply and demand
- Builds and strengthens customer relationships through calls, entertainment, and site inspections
- Targets key accounts for proactive solicitation and account saturation
- Responds to inquiries within 4 hours
- Closes best revenue opportunities
- Accurately forecasts group room and revenue
- Creates sales contracts
- Manages department budget and financial goals
- Ensures high customer satisfaction and coordinates event details communication
- Greets customers during events and supports Convention Services
- Addresses guest problems and complaints
- Reviews guest service feedback and implements corrective actions
- Uses Delphi system to manage customer information
- Demonstrates leadership and accountability
- Addresses conflict timely and supports team goals
- Balances short and long-term business strategies
- Demonstrates business ethics and personal integrity
- Adheres to policies and procedures
- Uses resources effectively
- Pursues self-development and identifies talent within the team
- Shares knowledge and promotes organizational learning
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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