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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $63,400.00 - $87,800.00
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading hospitality management company recognized for its fully integrated approach to delivering exceptional hospitality services with an outstanding commitment to client service. The company prides itself on an empowering culture that encourages associates to take initiative, be proactive, and contribute meaningfully to the success of each property managed. With a talented team across every employee level, position, and hotel, Driftwood Hospitality Management maintains a reputation for excellence and strategic growth in the hospitality industry. The company supports a collaborative environment fostering innovation, guest satisfaction, and operational effectiveness, making it an employer of choice for hospitality... Show More
Job Requirements
- Minimum of three years progressive sales experience
- previous hospitality industry experience preferred
- ability to meet and exceed revenue goals
- proficiency with Microsoft Office
- ability to work flexible hours including shifts that vary
- strong communication skills
- ability to travel locally for on-property customer engagements
- physical ability to walk, stand, sit frequently and lift up to 10 pounds
- ability to use hotel systems including Delphi
- effective time management and organizational skills
- commitment to Driftwood Hospitality Management operating principles
- ability to handle conflict and adapt to change
- strong leadership and teamwork mindset
Job Qualifications
- Minimum of three years progressive sales experience
- previous hospitality industry experience preferred
- experience selling luxury brands and experiential services preferred
- strong negotiation and creative selling skills
- proficiency in software such as Microsoft Office
- knowledge of hotel systems including Delphi and Delphi Diagrams
- ability to conduct Internet research
- effective sales skills to up-sell products and services
- knowledge of menu planning, food presentation, and banquet and event service operations
- ability to manage guest room and meeting space inventories
- strong customer development and relationship management skills
- understanding of overall hotel operations as they relate to sales
- knowledge of AV products and services
- knowledge of contract management and legalities
- financial management skills including understanding P&L statements, budgeting, forecasting, and scheduling
- excellent communication skills verbal, listening, and writing
- strong problem-solving abilities
- strong customer and associate relationship skills
- excellent presentation and platform skills
- strong organization and closing skills
- persuasive abilities
- effective decision-making skills
Job Duties
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing
- identifies revenue opportunities for the hotels based on the event profile
- meets and exceeds individual revenue goals
- effectively manages customer budgets to maximize revenue and meet customer needs
- identifies opportunities to up-sell products and services throughout the sales process
- builds and strengthens relationships with existing and new customers including sales calls, entertainment, FAM trips
- conducts customer site inspections
- proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals
- responds to incoming inquiries within their market segment within 4 hours
- closes the best opportunities for the hotel based on market conditions and hotel needs
- accurately forecasts group sleeping rooms and revenue for groups prior to turnover
- creates sales contracts as required
- comprehends budgets to assist in the financial management of department and manages to achieve or exceed budgeted goals
- ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships
- coordinates and communicates with customers regarding event details and follows up post-event
- greets customers during events and coordinates with Convention Services
- displays leadership in guest hospitality and ensures products and services meet or exceed event planner expectations
- interacts with guests to obtain feedback and handles guest problems and complaints effectively
- demonstrates commitment to Driftwood Hospitality Management’s operational principles and philosophies
- holds self and others accountable
- addresses conflict timely
- contributes to team results
- deals effectively with change
- makes decisions and commits to actions with available information
- treats people with fairness, dignity, and respect
- listens and responds to others and is open to differing views
- adheres to all standards, policies, and procedures
- uses sales resources and administrative staff effectively
- approaches work with urgency and purpose
- allocates time and resources effectively when faced with competing demands
- overcomes obstacles to accomplish objectives
- follows through on inquiries and complaints
- proactively identifies and develops talent
- pursues self-development actively
- shares learning and innovations with others
- acts independently to improve skills and knowledge
- performs all technical and procedural job requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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