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Coordinator, Tradeshow Client Services
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Sick Time
Holidays
401(k) plan with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Short-term disability plan
Long-term disability plan
Life insurance
accidental death and dismemberment insurance
Job referral bonus program
Job Description
Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarding company based in the United States. As a subsidiary of Estes Express Lines, EFW leverages the extensive line haul network of its parent company to provide clients with a comprehensive hybrid transportation network. Specializing in customized logistics and warehousing solutions, EFW serves diverse industries across the globe, ensuring efficient and reliable transportation via air, ground, and ocean freight. The company's corporate office is located in Richmond, Virginia, and it has earned multiple industry accolades, such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year.... Show More
Job Requirements
- High school or associates degree (or equivalent)
- 2-3 years of experience in customer service and/or the transportation and tradeshow industry
- Combination of experience and/or education will be taken into consideration
- Must be able to travel locally to tradeshow events
- Must be eligible to work in the United States
- Must pass a pre-employment drug screen
- Must pass random drug and/or alcohol tests
- Must be subject to criminal history background check
- Valid driver’s license
- EFW will not sponsor a new applicant for employment authorization for this position
Job Qualifications
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications
- Excellent written and oral communication skills
- Strong organizational skills and close attention to detail
- Ability to work independently and remain self-motivated with minimal direct supervision
- Ability to write comprehensive and detailed business correspondence
- Ability to work with groups of people such as other departments and communicate known concepts
- Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis
- Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
- Must be able to travel locally to tradeshow events when requested
- Must be eligible to work in the United States
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Valid driver’s license required
Job Duties
- Engage in Tradeshow solutions-based communication with clients
- Identify trends, key issues, and successes through data analysis and customer feedback
- Recognize opportunities for enhancing and expanding EFW/client relationships
- Utilize EFW software to quote Tradeshow business efficiently and successfully
- Respond to Tradeshow client inquiries quickly and efficiently
- Provide prompt and professional customer service to new leads and prospects
- Build strong relationships with local and regional Estes Express Account Managers to engage in reciprocal relationship
- Proactively engage customers to build rapport and ask for new Tradeshow opportunities
- Follow up on lost quote opportunities to receive feedback and continuously improve process
- Act as a liaison between clients, Tradeshow operations, administration and accounting
- Coordinate with appropriate operations personnel to source transportation for secured Tradeshow moves
- Work with operations personnel to make sure specific client expectations are met
- Provide client with proactive notification of deliveries or service issues to ensure continuous communication
- Assist with resolving client issues
- Continually develop market and industry knowledge to facilitate success
- Look for ways to continuously improve processes
- Develop and use collaborative relationships to accomplish work goals
- Comply with company C-TPAT and TSA security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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