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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
team events
Job Description
Canopy by Hilton is a vibrant and innovative lifestyle hotel brand that is part of the globally recognized Hilton portfolio. Known for its focus on local culture, community engagement, and exceptional guest experiences, Canopy by Hilton aims to create welcoming environments that highlight the unique character of each destination. Every Canopy property reflects an energetic and thoughtful approach to hospitality, blending modern comfort with local flavor. This brand prides itself on a positive, guest-first attitude embodied in its "Positively Yours" culture, which drives team members to deliver outstanding service and memorable lifestyle experiences for guests.
Situated in the he... Show More
Situated in the he... Show More
Job Requirements
- positive attitude and good communication skills
- commitment to delivering a high level of customer service
- excellent grooming standards
- strong leadership skills and ability to motivate a team
- strong analytical skills
- excellent selling capabilities
- excellent organizational and planning skills
- experience in a similar role with a proven track record
- empathy towards customers and colleagues
- pride and attention to detail
- polished personal presentation with a warm, confident and hospitable personality
Job Qualifications
- 3-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
- 3 to 4 years’ experience in hotel sales and marketing or related professional area
- proven success in a similar role and environment
- strong leadership skills
- excellent communication skills
- commitment to high-level customer service
- polished personal presentation
- strong organizational and planning skills
- ability to coach selling techniques
- empathy towards customers and colleagues
- pride and attention to detail
- Hilton experience is a plus
Job Duties
- Manage customer relationships through drafting proposals and contracts
- respond to customer inquiries
- organize arrangements for social and corporate events including set-up and execution
- provide direction and supervision of meeting and catering logistics to departments and team members
- represent the hotel and conduct conferences with customers by telephone or in-person to solicit and close catering business
- meet with and entertain customers
- conduct property tours and promote facilities and services
- negotiate contracts and commission agreements
- support Director of Sales & Marketing in planning and executing high-profile events
- audit customer checks and department charges for accuracy
- create and distribute catering menus and customer-facing collateral
- re-book functions and follow up with customers post-event
- disseminate group-related information to other departments
- book all SMERF business
- be visible during events to monitor guest satisfaction
- regularly review master account postings and bills with organizers
- maintain group pickup and wash reporting
- provide feedback on market trends and client relationships
- assist in forecasting group room nights and banquet revenue
- carry out other reasonable duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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