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Concierge/Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.00 - $17.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program

Job Description

Cascades Verdae is a distinguished luxury senior living community renowned for its compassionate, respectful, and dedicated approach to senior care. As a Great Place to Work certified organization, Cascades Verdae places a strong emphasis on the principle 'People First,' recognizing that both residents and employees are at the heart of its success. The company fosters a culture of growth, teamwork, and meaningful engagement, cultivating an environment where personal and professional development is deeply valued. Employees at Cascades Verdae are not only supported but genuinely encouraged to make a positive impact on the lives of seniors and their families, enhancing the sense of community and enriching every interaction.

We are currently seeking a Concierge/Receptionist to join our exceptional team. This role serves as the pivotal first point of contact for prospects, guests, residents, and family members, earning the title of "Director of First Impressions" within the community. As a Concierge/Receptionist, you will embody the welcoming spirit and professionalism that defines Cascades Verdae. Your responsibilities will include managing incoming sales calls, coordinating tours and walk-ins, and delivering a warm and informative experience to every visitor. Moreover, you will provide essential administrative and telephone support across departments, ensuring seamless communication and operation.

This position is tailored for individuals who thrive in dynamic environments and have a passion for senior living services. Your role will contribute directly to the success of our community's sales efforts by engaging visitors and prospective residents, sharing the benefits of our senior living programs, and promoting community events that encourage resident participation. Security and safety are critical elements of the position, with responsibilities including monitoring building security, managing emergency call systems, and maintaining office equipment.

Successful candidates will demonstrate exceptional technical skills, including proficiency with computers and Microsoft Office, alongside superior communication abilities. Initiative, flexibility, interpersonal skills, and professionalism are crucial to excel in this role. Furthermore, ethical conduct and commitment to the company's People First philosophy are essential, ensuring the highest standards of confidentiality and respect are maintained.

If you are driven to make a meaningful difference in the lives of seniors and desire a collaborative work environment that values your contributions, Cascades Verdae invites you to apply. Join us in a foundation built on respect, dignity, and community, and become part of a team dedicated to excellence and generosity in senior care.

Job Requirements

  • Certification or completed course work in office management desired
  • Telephone operating and answering experience required
  • 1-2 years' experience in a similar concierge/administrative assistant position desired
  • Ability to read, write, speak and understand English fluently
  • Ability to meet or exceed the company's attendance and punctuality standards
  • Ability to use miscellaneous software and office equipment
  • Ability to understand and follow directions as given
  • Ability to work with minimal supervision

Job Qualifications

  • Certification or completed course work in office management desired
  • Telephone operating and answering experience required
  • 1-2 years' experience in a similar concierge/administrative assistant position desired
  • Ability to read, write, speak and understand English fluently
  • Ability to meet or exceed the company's attendance and punctuality standards
  • Ability to use miscellaneous software and office equipment
  • Ability to understand and follow directions as given
  • Ability to work with minimal supervision

Job Duties

  • Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner
  • Answers internal and external telephone calls, pages & walkie talkie
  • Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration
  • Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live
  • Maintains building security, monitors security systems, including the emergency call system, and responds accordingly
  • Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers)
  • Manages mail and newspaper delivery
  • Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies
  • Participates in and attends all required in-service training sessions
  • Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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