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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $36,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Fun and supportive team
Employee Stock Ownership Plan (ESOP)
Career growth opportunities
Local support
Free memberships for employee and immediate family
Discounts on smoothies, cooler beverages, snacks, and tanning upgrades
Medical insurance
Dental Insurance
Life insurance
voluntary disability insurance
Paid Time Off
Job Description
Club Fitness is a well-established health and fitness organization located in St. Louis, Missouri, with a storied history dating back to 1983. As a company that prides itself on being employee owned and operated, Club Fitness places immense value on creating a supportive and engaging work environment where every employee has a voice through their Employee Stock Ownership Plan (ESOP). This local company is dedicated to serving the St. Louis community by providing top-tier health and fitness services that aim to enhance the quality of life for all members. Club Fitness is not merely a fitness center; it is a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years customer service experience
- Excellent communication skills
- Strong problem-solving skills
- Highly organized with attention to detail
- Ability to multitask in fast-paced environments
- Proficiency with computer systems and customer service software
- Passion for fitness
- Positive attitude
- Commitment to exceptional service
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in hospitality, business, or related field preferred
- Minimum of 2 years customer service experience preferably in high-end hospitality, fitness, or concierge environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a proactive approach
- High level of organization and attention to detail
- Ability to multitask and manage time effectively
- Proficiency with computer systems and customer service software
- Passion for fitness and a healthy lifestyle
- Positive attitude and professional demeanor
- Commitment to providing exceptional member experiences
Job Duties
- Provide high-quality, personalized service to Club Fitness members, addressing inquiries, resolving issues, and ensuring an exceptional club experience
- Deliver a range of concierge services, including personal training bookings, membership updates, and billing
- Proactively manage and resolve member concerns and complaints, ensuring timely and satisfactory outcomes
- Act as the primary point of contact for members via phone, email, and in-person interactions
- Maintain a thorough understanding of all club services, programs, and amenities to provide accurate information and recommendations
- Assist with various administrative tasks including updating member accounts, processing payments, and handling membership documentation
- Gather and report member feedback to the management team to improve services and satisfaction
- Work collaboratively with club staff to ensure seamless service delivery and a cohesive member experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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